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Sharky

Shark Tank

120 the hard way

Pilot fish walks into his small lab at a big computer maker one morning and finds one of the building's maintenance guys packing up his tools.

“I chatted with him for a bit and then asked him what he had been working on,” says fish. “He informed me that he had just finished a work order changing the wall power for our lab printer from 240 volts to 120 volts.

“'That's odd,' I said. 'The printer's been happily plugged into that outlet for years.'”

Maintenance guy leaves, and almost immediately one of fish's coworkers announces that the printer is down and he had just opened a trouble ticket.

Fish opens the printer's cover and looks at the power plate. Sure enough, the printer is built to use 240 volts.

So when the young repair guy arrives to troubleshoot the printer, fish immediately explains his conversation with the maintenance guy.

"This is probably just another screwup where the work order pointed to the wrong wall plug to change,” fish tells the repair guy. “Just verify that's the problem and we'll call facilities and get the screwup fixed.”

Repair guy simply says “OK” with a deer-in-the-headlights look and proceeds to work on the printer.

To fish's astonishment, over the next three days there's a parade of printer repair people through the lab. He sees as many as four repairmen simultaneously huddling over the problem. And he watches as the power supply is replaced multiple times, along with plenty of other parts.

Finally, after days of this, fish hears the familiar sound of paper moving through the printer. He goes over and spots the original printer repair guy working on it.

“As he was filling out his paperwork, I asked him what he found,” fish says.

“'Oh, the power plate was wrong,' he told me. “It said the machine used 240 volts, but 120 volts is coming from the wall.'

“So now it was my turn to simply say 'OK' with that deer-in-the-headlights look.”

Sharky gets it done any way he can. So help me out by sending your true tale of IT life to me at sharky@computerworld.com. You'll snag a snazzy Shark shirt if I use it. Add your comments below, and read some great old tales in the Sharkives.

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What People Are Saying

voltage, electricity

Back in the day of giant mainframes when solid-state UPS was rare sites often used giant voltage regulating transformers. One large system had a CPU that was failing hourly. Checking 3-phase AC input found one leg was about 150 volts instead of 208. The cause was a control card failure in the regulator transformer. The other mainframe boxes were able to compensate but the one CPU was picky. It took 4 hours to get the reg vendor service guy out to fix it. I saw this same scenario repeated at some other sites. Soon all those regulators were gone after analysis discovered the Mean-Time-Between-Failures of the regulators was one tenth the MBTF of the mainframe systems.

F L U Finator

Had a similar issue once. I was working at Quantico (A military base outside DC) as an IT consultant. Suddenly the power in 1/2 the base blinked out. In the dark some of the workers started to get anxious until I assured them I was an MCSE, which instantly calmed them. Power Outages were on the 70-293 test, you see.

I went to the power box and found 3 of the breaks had tripped. I braced and reached with my right hand (further away from your heart than your left, and if you get shocked greater chance of survival. That's the kind of skills you can expect from an MCSE Yes Man like myself.) and flipped all the breakers back. They immediately sparked and tripped again. I pulled out my flashlight, read where the circuits went to, and went to the scene.

I looked around and in a bathroom and found a hair dryer had accidentally been dropped in a toilet. I pulled it out and unplugged it from the wall.

I went back and had to replace the breakers to get them working again. When the sarg asked me what the issue was.

F L U Finator: "Well Sarg, looks like one of your female officers dropped a hairdryer in a toilet."

Sarg: "What? That's impossible. These women are trained."

"Trained or not they are still liabilities"

[a female officer walked up]

F L U F: "You don't belong in the military."

Female Officer: "EXCUSE ME?"

F L U F: "You heard me. Women in combat? Even a strong warpig would loose in hand to hand combat to a wimpy man."

Female Officer: "YOU SEXIST PIG!!"

F L U F: "Maybe. Or maybe you need to go take a midol."

[Female officer begins fuming]

Sarg: "He's got a good point. You do have alot of baggage, can't fit, and are quite liabilties. If I were in charge, your whole gender would be restricted to the Coast Guard."

F L U F: "But don't worry muffin, if you quit now, you'll be safe. Your whole gender can't be drafted. We can get drafted before we can even buy booze. But hey, that's fair right?"

[F L U F and Sarg give each other a High-5]

"...until I assured them I was an MCSE, which instantly..."

...gave them that deer-in-the-headlights look which is a common thread in today's Tank.

CAPTCHA: vendetta B - F L U F seeking revenge on The Arch Demon ;-)

hehehehe

You've done it again, F L U F. I'm glad I got to see the post before it vanished.

One question, you're an MCSE Yes Man? I wouldn't take you for any kind of a yes man!

plower play

yes, i got to read flu's take on power play. though, i am a bit confused as it is not electrical in nature.

it also does not have the ending part where the female soldier jams up batteries up mr. f's planet near neptune.

Anonymouse Note

Sometime between first and third service techs, fish should have stuck a note on printer saying "Check for proper voltage from wall"

I'm still wondering

Who was the idiot that put in the work order to have the wall outlet power changed in the first place? And why did he want it changed?

forgot the First Commandment

Thou Shalt NOT fixeth that which is NOT broken.
bruise surprizing - Anyone see "NOVA Science Now" about reCAPTCHA?? Some (d)efficiency expert (still in college to give'em some props) has figured out how to use our time "wasted" entering CAPTCHAs "for the good of society". Surprizingly, I fell bruised by this. $how Me The Mon-nay!

What ever happened to the Electrical Building Code?

Something is VERY WRONG here. The Electical Code requires that the WALL PLATE and OUTLET be different for 110/120 versus 220/240 so it is physically impossible to plug a 240 Volt Printer into a 120 Volt outlet unless you also change the PLUG on the Printer too.

So just what did the electician do to the wall? Change the outlet type per code? If yes, then how did they plug the printer in?

Was a BUILDING Electrician modifying the Printer for IT too? I doubt that was part of the work order. So we are back to the original issue. If the PRINTER had a 120 Volt plug it would never have "worked for years" on a 240 volt wall outlet since it could never have been plugged in. This means that the wall plate must have also been a 240 Wall outlet plate. If the original plug was a 240 Volt plug then this also means that after the the electrician changed the Outlet to 120, the old plug no longer would fit the new outlet so there would be no way to plug it in to test it. I do not see where the MANY DAYS and LOTS of repair people could have missed this glaring difference when they tried to plug it in and saw it was impossible. This means that your story is BOGUS.

The repair man was most likely there to change the wall outlet type since he could have switched just the voltage at the circuit box but no licensed electrician would make that kind of blunder and risk losing his license. If the Original Plug was a 120 Volt plug but a 240 volt power supply then there would have been no need for the Electrician to do anything to the wall and that begs the answer to the question of how did a 240 Volt power supply get a 120 Volt plug on it?

Where is O2BIrish when you need him? He should write something about the flaws in the story!!.

Germany

Hey, I just remembered. I was in a band with a guy whose dad was stationed in Germany for a while. He had bought all his keyboard equipment there. It was all 240V, but he had a device that stepped 120 up to 240V. Funny.