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Jeff Boles's picture
Jeff Boles

Virtual Frontiers

Ouch! The PC takes a bite out of Apple

Over the past several years, and as recently reported by Computerworld, the adoption of Apple's Mac has blown way past the expectations of even the most favorable industry pundits.  But Apple might be writing the ticket to its own demise.

Several years ago, Apple made the notorious, and ultimately well received switchover to Intel processors.  Undoubtedly they were driven in part by the realization they couldn't continue to march along with relatively unique processor platforms while keeping up with market demands for innovation and just raw production. 

But from the signs in the market today, that switch to x86 hardware may be taking a bite out of Apple right where it counts.  The problem is, x86 brings with it components built for a huge mass market, and often at such scale that some mis-steps are hard to avoid.  While the market likely bent to Apple's demands for high degrees of customization and quality in the initial generations, many users are discovering the same doesn't hold true for the latest gen equipment.  A quick examination of a few reported MacBook Pro issues makes the case.

  • MBP 17" display issues, perhaps blamed on Nvidia's controller used with a dual-link display.
  • Unibody MBP 15" and 13.3" SATA controller issues, that limited SATA support to the 1.5Gbps first generation standard, in a market where 3.0Gbps SATA II is quickly becoming ubiquitous.  
  • A botched firmware update -- EFI 1.7 -- that attempted to switch on SATA II capabilities, but in fact caused worse incompatibilities with a number of drives, set the stage for numerous logicboard replacements, and instigated the eventual release of an unprecedented firmware "downgrade" hack.

Based on Apple's responsiveness to the reported issues (which pretty much consists of lack thereof) all of these issues seem to be unresolvable.  The latter two issues are extensively documented in this ever growing forum thread over at MacRumors - a thread that has rapidly grown to over 1,580 posts, with no apparent end in site.  Numerous blog and news posts around the web reference same issue and thread.

Speaking from experience, the SATA controller issues are personally bothersome for this author, and have in fact altered my plans to update my own MBP systems to the latest unibody models.  Perhaps I need to be shopping for a trusty old PowerPC model.

The question for current users: has Apple permanently altered the long term residual value of their computing investment?  With resale values holding high, Mac users often expect some residual value that justify the high prices of the platform.  If the new unibodies ultimately prove unable to host SATA II devices effectively, and if SATA I devices become unavailable as replacement drives, does the latest generation MBP become a paperweight?

In my own field of expertise, an observation lingers.  For those convinced that the ease of access to impressive spindles, SSDs, and storage software like ZFS are changing the game, don't go too far.  Apple is demonstrating that even on the consumer side, storage takes some attention to details.

What People Are Saying

This problem extends to mid

This problem extends to mid 2008 MacBook's and Apple has failed to address them in the performance update...

Don't argue with Steve

Wow, just to get a sense of apparently how sensitive an issue this is, I just posted a question in the forum asking the readers what can be done to help drive action to get a resolution on this issue (no different than dozens of others of similar messages -- but I asked what the group could do to leverage its power for action) -- within 5 minutes, Apple moderators had deleted it.

I guess we shouldn't expect resolution anytime soon. If this is the new face of Apple (that and the Google Voice issues, etc), maybe Windows 7 isn't looking so bad after all.

Anecdotal evidence for a slight decline

I have noticed a slight decline in the longevity of the Intel Macs versus the PowerPC Macs. I'm semi-retired now, but until a year ago, I managed a pool of a dozen Macs for about 15 years. The average life-span of the original Macs was 8 years. We'd purchase top-end machines, then cascade down every two years or so as new machines were added. At the end of their life-span, the old Macs were running as file servers.

With the Intel Macs, most seem to make it through the end of Apple Care (three years) but not much longer than that. Do have to admit that most of these are not top-end, but rather iMacs; the Mac Pros seem to have fewer problems. Of course, the mid- and low-level Intel Macs cost a lot less, so it's still true that you get what you pay for.

At home, I've got a Performa from 1996 that's still chugging along; had its first problems a couple of years ago. I've also got a mini from 2008 that's had a motherboard replaced (under Apple Care; that's a must these days).

So, yes, this is an issue that Apple needs to address, if they intend (or want) to retain their reputation for long-lasting hardware.

Seems like a stretch to me, Jeff...

Gosh, Jeff, I just don't see this, and I don't really get the "PC" part of the title of your blog, unless you mean PowerPC, which I may have missed.

Perhaps we're just seeing a higher percentage of hardware problems by virtue of the rapid increase in volume of Macs being sold (higher number of incidents but the percentage of those experiencing problems, or frequency, hasn't necessarily increased).

I'm pecking this out on my latest Mac one of the 15" late-2008/early-2009 MBPs you mention, and the problems I've had wouldn't take all the fingers on one hand. It sees between 10-18 hours of service most days (it sits in our kitchen, so both my wife and I use it constantly), I've got a cloned work PC running on it under Fusion, and yes, it is a "stock" MBP, I'm not performing surgery on it, swapping hard drives and such, but...(i'm gonna struggle to fill the 320GB that came with it)

The workhorse of our family is a circa-2005 PPC-based G5 that I reboot once per month (try that, PC users), and I have actually performed minor surgery on it, adding 2 internal drives to the single 160GB that came with it, numerous memory upgrades, video card upgrade, etc. The thing is a tank.

My daughter loves the 15" Powerbook G4, which I gave to her after I got my MBP - it's also 4 years old and just keeps trucking. Stable. Fast. Efficient.

And this is where I get to the point - I think the "Windows / PC-era" has warped our expectations when it comes to what we expect from our computers. I HAD to get a new PC every 18 months before I switched to Mac because after 18 months of use, it had pretty much become useless, slow, unstable no matter how much RAM I packed into, or how often I defragged the hard drive, because of how poorly-written, poorly-designed Windows is. We became conditioned to buy a new PC every 18-24 months by MSFT and crappy hardware from the likes of HP, IBM, and the rest of the PC clones.

My G5 is still running Tiger. I have no real reason to upgrade after almost 5 years on, and as far as I can tell the box is going to run forever, and serve some purpose even 5 years from now.

So I know it's off-topic from what you originally posted, but why should we be forced to upgrade every 18-24 months, sometimes before the box is even paid off?

I know I'm a Mac fanboy, and I'm proud of it. I finally can do what I want, when I want creatively on my Mac, it does "just work", and though my experience is just 1 in a Billion, of the 4 Macs we now own, I have not had any issues, hardware or software related. Ever.

Imagine how much more productive our industry (storage geeks), our country's major corporations, our knowledge workers would be if their laptops and desktops "just worked"? There's a TCO/ROI project you could run.

Cheers,

Sorry Peter but you may be

Sorry Peter but you may be missing the point... Mac's do work and I have never had serious problems with any of my Macs or my families Mac, which I forced them to purchase. Until my new 15" MBP, took it back got a second and had same problem, computer was basically unusable took the second one back and kept my 12" Powerbook, which is getting long in the tooth and in dire need of replacement... But to what?

This issue is about Intel Macs which most you mentioned are PPC Macs. The one Intel Mac you pecked out the reply on does fall into the Intel category but not the problem category of the LATEST MBP series June 2009, with the 1.7 EFI firmware update which is automatically pushed by Apple. This effects 15" and 13.3" MBP regardless if the drive is stock or 3rd party.

Far as I know he is talking

Far as I know he is talking about the latest model series, the mid 2009 releases. I upgraded my late 2008 13" unibody MacBook for the mid 2009 13" MBP when it was launched. Since then I had hell, even my stock drive locks up. With the EFI firmware update its even worse. And with my new SSD drive it got even worse.

Watching a movie and surfing at the same time will make it lock up. When taking files over the net from my fileserver at over 11 MB/s the writing speed to the HDD goes down to 10 kb/s because of overload.

As it is now, my girlfriends 900 USD PC is working better then my 1800 USD MBP (which also have a SSD worth 600 USD in it). I never had a problem before this with Apple, but their lack of response is breathtaking. Calling Apple gives me no response on about if this is an issue they are trying to solve, they just direct me to their repair center.

Unless they fix this soon ill return this broken product for a full refund and get myself a Sony Vaio.

Nice reply Peter. Being

Nice reply Peter. Being with Apple for just over 3.5 years I have to say agree with you on the mention of "It just works" By no means am I saying that Apple is perfect every company has its problems. I have gone through 2 WD Scorpio Blue HD's because of Clicking noise and air noise making it sound like its going to take off from the case , now I have a 500 Gig Hitachi with just the air noise but tech support says its bad and to ship it back. As of tonight I am going back to the stock 320 Hitachi that came with it. This EFI problem that so many people are having I have not experienced at all with the 2 WD's and 1 Hitachi both 500gigs. My uMBP is the March Model and was purchased from Expercom, brand new sealed in the box. I have never gotten beach balls either. I was at the Apple store asking the genius's yesterday about this and they said they have nothing more than whats on the forums. I spoke with Apple care and there not aware of anything.

My son has my previous MBP and never turns it off puts it into sleep mode and loves it, said he has had NO problems at all, would like a bigger HD but he does not want to void the warranty and said Dad it works and that's all I need.

Hopefully Apple looks into this. But it makes me think that some of the people claiming the problem, mite think they have the same as others because of there own way of seeing and interpreting whats going on with there computer.

I didn't realize

I didn't realize that SATA II was not backwards compatible with SATA I

It is but not in Apple's

It is but not in Apple's version of SATA. In fact Apple have taken the public stance that no Apple computer is delivered with SATA II. Only Apple supplied harddrives are supported! This gives that all is well and Apple can forget us users and hide!

When SATA I isn't SATA I

The interoperability of SATA II devices with a SATA I controller is the crux of the issue - and why I think the matter is enlightening and important to a number of potential Apple customers. Given the by-the-spec interoperability, a typical customer would and should expect a SATA II (3Gbps) "device" to negotiate down to SATA I (1.5Gbps) speeds if presented with a SATA I controller. That's the way it is supposed to happen.

For some unknown reason, in Apple's case, this doesn't happen gracefully. There is something undetermined in the system that keeps a SATA II device from interoperating correctly. Some speculate the chipset (seems doubtful to me), some speculate the firmware (problems are worse with EFI 1.7 that attempts to turn on SATA II) and yet others suspect the internal interconnects and/or cables themselves.

Given the by-the-spec interoperability expectation, devices on the market have rapidly rev'ed to nearly entirely SATA II (already it is hard to find SATA I devices, especially in larger capacity, more recent devices). If Apple can't fix this problem with a graceful solution, what should a user expect to do when they 1) outgrow a hard drive in a couple of years, or 2) have a hard drive failure when SATA I drives are no longer available, and they are beyond the limits of standard warranty or AppleCare? A hard drive change in this case seems to suggest a potential logic board replacement, if Apple fixes the issue at all. That's an expensive proposition if your hard drive fails - my most recent logic board replacement carried a non-AppleCare price tag of over $700.

Don't get me wrong, I'm an Apple fan - my house is nearly entirely Mac and staying that way. But until evidence demonstrates otherwise, buyer beware with the latest gen unibody MacBookPros (mid-2009 and later). At the end of the day, if Apple was still spec'ing hardware to their standards rather than choosing from available x86 hardware on the market, I wonder if they'd be paying more attention to fundamentals like this. Simultaneously, without the cost effectiveness and power of x86 hardware, I probably wouldn't be an Apple customer today.

Appreciate all the commentary on this post - nearly each and every is level headed, when typical comments on Apple and PC issues often rapidly spiral out of control. Kudos to CW readers.

Jeff Boles
Sr. Analyst
Taneja Group
www.tanejagroup.com