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Sharky's picture
Sharky

Shark Tank

And things were going along so well, too

Newly hired pilot fish is issued a computer by a member of the IT staff. "Great," says fish, "now I can load the programs to interface with our test equipment."

"No, you can't," IT guy tells fish. "You don't have permissions to load anything. But you can send the programs to us, and we can evaluate them and then install them for you if we find that they're OK."

IT guy goes on to tell fish the PC does have a full suite of office software installed. Great, grumbles fish -- now I have a computer incapable of doing what I need it to do most, but fine for writing letters and tracking budget forecasts.

Then the IT guy hands fish a slip of paper with his user ID and password. This login contains really obnoxious language, fish says. I'll need a new one.

Tough luck, says the IT guy -- that's the only one you're going to get. Then he turns on his heel and leaves.

"Fast forward three years," fish says. "I am called to my supervisor's office. It seems that they had been sending company e-mails to that obnoxiously-named account, informing me that my mailbox was too full."

Fish tells his boss that he never received the too-full message because he has never used the e-mail account.

Then he explains that he needed to use certain software to interface with the test equipment. IT wouldn't let him install it, so he bought his own laptop and has been using that to do his job for the past three years.

In fact, he explains, he has never used the computer with the obnoxious login except as a convenient place to stick Post-It notes.

"I was instructed that I needed to log in and clean out the e-mail bin," says fish.

"I walked out of my supervisor's office and the building and never returned."

Sharky's just amazed the spam took three years to fill up that in-box. Help keep my mailbox full: Send me your true tale of IT life at sharky@computerworld.com. You'll score a sharp Shark shirt if I use it. Add your comments below, and read some great old tales in the Sharkives.

Now you can post your own stories of IT ridiculousness at Shark Bait. Join today and vent your IT frustrations to people who've been there, done that.

What People Are Saying

I find it interesting that

I find it interesting that in 3 years no one realized that pilot fish had not responded to any of the e-mails that were sitting in his box. If that level of response is required, i.e. none, I guess the e-mail system is superfluous.

Who is responsible?

In this blog there seems to be a problem with both sides. It would be interesting to know just how bad the user email name was. A truly offensive one would be something that could reflect poorly on the company's image with outside recipients of the fish's email. Did the fish try to fix the email name?

In the postings that pit the user against IT there is one thing that often gets lost in the discussion. That is the worth of the data that is stored in the IT system, and the integrity of the IT system to prevent possible data security breaches.

Too many users come into enterprise IT environments with consumer-level attitudes towards IT infrastructure and data. How many consumer-level users have legal responsibility for handling other people's data on their home PCs? Based on all the Shark Tank and Shark Bait submissions there are plenty of users that have not one clue about proper data handling procedures. These same users try to bring these defective data handling practices to work with them. In the IT press all you have to do is speak the magic word "innovation" and suddenly all thought of data security is banished from the discussion.

Well, I guess that freecreditreport.com, and class-action lawsuit lawyers will never lack for customers.

Supplies!

there's a railroad construction where far-east asian is asked to get supplies. foreman is tired waiting so stomps off toward -- asian jumps out, arms up high, 'supplies!!!'

ehem. looking at past posts, i discovered there is always a way to say both sides were wrong. this is because data in tank is not enough to put the whole picture in.

the tank cannot take up an entire page for the story, or else i couldn't post my petty pennies {was that a rhyme?}, or read what my boss has to wreak {and yesterday was a good wreck}.

so, i think the mad who fell to earth will always have somethinhg to post like, 'what kind of company puts a building and garbage can on top of a laptop? duh!'. which reminds me, he/she/it/what must be stuck in a null dimension...

so-called sourpuss - the CW server wants a piece of me? ha?! grawll!

"...post my petty pennies {was that a rhyme?}..."

Rhyme, no; alliteration, yes.

"so, i think the mad who fell to earth....which reminds me, he/she/it/what must be stuck in a null dimension..." -- without the cool green font, something is lost.

CAPTCHA: elfish 50 -- many in characters in The Tank have passed that milestone lately, but none The Arch Demon would consider "elfish"

Why did it take him 3 years?

All these people ragging on fish... and here I am wondering why it took him 3 years to leave. And why he didn't escalate the issues to management 3 years AGO.

Three Years?

At a guess? he didn't want to make waves.

He had just started, needed more freedom on his pc than he was likely to get from an uncooperative IT guy, didn't want to kick up a fuss until he found out what the *undocumented* rules were, and didn't want to risk his own machine being banned from the corporate network as unauthorized.

Once he *had* brought in and set up his own machine, he had everything he needed and no real need to disturb the status quo. At best, he would make extra work for himself (setting up the new software, plus making sure that IT didn't "remote install" something on his machine that broke it) and at worst find himself written up for one of a dozen reasons, including not properly carrying out his job while he was rebuilding his toolset on the new machine.

Crazy me--what's the huhu?

I've read the story several times, and I still don't see the "dude with the 'tude". Methinks the fish isn't quoting the IT guy, but even fish's words are rather mild. "You don't have permissions..." and "...we'll evaluate it and install for you..." are rather normal.

Frankly, I think the fish was a little too smart...and a bit of a bone-head. But his boss was worse in many ways, because she evidently never emailed her employees, never set up dept. meetings (didn't check the Accepted receipts, etc.) and so on.

The IT dept. doesn't get any awards either. Here's an account that's never been logged into which no one notices. Or did they set up their email as a completely separate login from the network login? (It's a wonder they retained any help at all--hasn't SSO been heard of there?)

CAPTCHA: 10 followed--last I heard, there were 12; someone should call the Pope!

Unkk's haiku

Unkk is out of town for an IT expo, so I thought I'd have a go at it.

Without fresh water
Org trees will wither and die
Our branch needs pruning

interesting...

our cast of characters now have husband-wife. let me see the list...crazy boss, misogynistic warfreak it support, spacetime dimension traveller, a sober kraut, a femme fatale, around 7 jokers...

hm, we are getting close to that classical group. Jim and the 14 diskipples. ops, MM calling for help...brb. or 10 years from now if it's the negative zero input for excel again.

O2B

we are still at crossroads determining the specie or genus of the limerick generator - character, diety, ninja, etc.

Lindsay acton - i missing?