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Linux for grandma & grandpa

Like a lot of technically savvy people, I'm the default technical support person for friends and family. I've no problem with that, but I can't spend all my time answering my mother-in-law's questions and worrying about what malware she might stumble over. So, I put desktop Linux on her laptop — and ever since then I've had a lot fewer late night calls.

What's that? Linux is much too complicated and techie for someone who might have trouble navigating Outlook Express? Sorry, but that's not been the case for years. Take a look at the new Ubuntu 9.10, and you'll see what I mean.

Besides, think about it. If your older relatives are like mine, they use the desktop for e-mail and the Internet, and that's about it. Firefox, with GMail for e-mail, looks and works the same on both Linux and Windows.

Depending on your Linux distribution, you may want to add a few programs to their desktop to give them all full multimedia functionality, like Adobe Flash for Flash media, and VLC Media Player to play DVDs. After that, you're done, and they're good to go.

If you're not to sure about how to install Linux yourself, you can just buy a Linux PC from Dell, which includes most of the multimedia extras, or one from other reputable vendors like System76. No fuss, no muss, and it usually costs a bit less than the same system with Windows.

In addition, with Windows, you must constantly be patching and re-patching it to keep it even halfway safe. If your older relatives are like mine, they're more likely to click on a Hallmark malware e-card than they are to OK an upgrade.

With Linux, it's helpful if they can keep it up-to-date on their own, but it doesn't really matter if they don't. Not only is Linux simply more secure than Windows, the simple fact is that 99.9999% of all attacks are aimed at Windows, not Linux.

Sure, if desktop Linux got wildly popular, crackers would start working on trying to break Linux. But that's neither here nor there. Today, whether you believe Linux is theoretically more secure or not, practically speaking, it is far more secure than Windows.

And thinking of practical, once Grandpa has a Linux desktop, you'll be able to spend your weekend with him watching football instead of updating his AVG or cleaning out malware. I don't know about you, but I know which way I prefer to spend my weekends!

What People Are Saying

Linux for Windows Users

I wanted to bring to your attention a company called Affordy (www.affordy.com) that specifically addresses a Linux replacement for Windows. Affordy developed TITAN LEV (Linux Extended Version) - the first Linux distribution designed for users with Windows experience, combining the best of both Linux and Windows. It provides the most comprehensive solution for users looking for a Windows style experience on low-cost hardware such as netbooks. TITAN LEV is a total package that includes an operating system bundled with a suite of 150 applications for personal, home and business use. It requires less CPU and memory resources than Windows, looks like Windows, runs Windows applications, provides migration tools from Windows and is fully supported. It appeals to Windows users, since it enable them to operate seamlessly in a Windows like environment, run Windows and Windows compatible applications on their machines and avoid the added overhead of Windows OS and high hardware and software costs. The following two links are for articles written about TITAN LEV:
http://blog.israeltech.net/the-affordyable-windows-operating-system/

http://blogs.zdnet.com/open-source/?p=4362&tag=content;col1

Thanks for the heads-up

ron12210, I'd never heard of Titan Lev. Looks pretty impressive. I'm downloading the demo iso now. If it delivers, 25 bucks is a VERY reasonable price.

Linux for grandma & grandpa

Just put Linux Mint on it.
Gran's gonna love it.

Linux for grandma & grandpa

I've been deliberating over this subject mytself, I have been operating on linux at home for over two years after a nightmare setup with windows vista. I don't yet feel comfortable with tech support for my grandma using vnc over ssh and as she has very limited needs, i haven't had time (or money) to set her up with a new linux box. I have however been looking to see if there are any distributions specifically geared toward "Grandma / Grandpa" computing . When I go to the library, there is a kids computer with big icons, no "Start" menu, just simple choices that can be clicked or keyboard selected. If you know what programs you need at the outset (typewriter, internet, chat, email, maybe banking) and don't expect there to be any tweaking involved, how can this be such a difficult proposition? has anyone heard of such a distro or program running as a front end like this? Anybody who has run Packard Bell Navigator ( http://toastytech.com/guis/pbnav35.html ) will know what I mean.

Icons on the desktop

This is not a problem. Just drag the icon from the drop down menu to the desktop. Then enlarge it.

Considering Packard Bell went under 10 years ago

finding anyone that remembers (OK, it was on my Win 95 box) Packard Bell Navigator would be almost a miracle (I remember I hated it)

Even for neophytes, I think something like Navigator got in the way. Just drag the icons out on the desktop and Grandma should be OK.

Whether Linux or Windows, the interface has come a long way since then. Build some icons and label them so Grandma knows exactly what they are for. Different pictures would be good for different applications.

Good luck!
TNOT

Mini-Distros?

Download the iso files for the distros, burn to CDs, boot using the live cds. See if the default apps meet her needs. If not, try the provided package managers to download and install more apps.

Puppy Linux
http://www.puppylinux.com/

Puppy Linux Screenshots
http://linux.softpedia.com/progScreenshots/Puppy-Linux-Screenshot-1996.html

TinyMe
http://tinymelinux.com/doku.php/home

TinyMe Screenshots
http://sourceforge.net/project/screenshots.php?group_id=194963

Damn Small Linux
http://www.damnsmalllinux.org/applications.html

DSL Screenshots
http://www.damnsmalllinux.org/images/dsl-4.2.x.jpg

Real Life Scenario(s)

For many years now, I have been installing & supporting a good number of PCs in my family, inlaws and friends.
I have kept a fairly accurate log of the number of problems (real and perceived), comments and needs.

A] Linux wins overwhelmingly in the "no muss - no fuss" departement.
I do get the odd thing like, how do I do this ? With which application (let's say chat).
-> so I had the app, and presto it's over and done with.

B] With MicroSoft, which I reserve for gamers and people who want all the bells&whistles (and I make them understand the price to pay : slower system, more crashes, greater risk security-wise.
Some are willing, others aren't.

All in all, most stay in their respective camps. However the few that have changed have gone to Linux ... when games were not all that important.
-> I did dig around to accomodate and put some nifty albeit simple ones : TuxRacer, FrozenBubbles and all the classics.

But the argument of the "learning curve" has _never_ been a factor. Most of that is in the perception.
i.e. all my window-installs have OpenOffice, but I change the icon/name to Word with the W.
They have never come back to me saying they couldn't use it !
Since most were on Win98, or the likes, the environment is different from XP and Office too. So I just say : it's the most recent version of the Office suite .. which it is - just not MS-Office, but OpenOffice.

Voilà.

LB.

Learning curve

While you may not see the learning curve as a problem, my father does. He knows his way around the system he has (Windows from WAAAAAYYYY back) and doesn't want to learn any more "Trails" through the system than he absolutely must.

Example, he knows how to start Quicken, put his checks in, balance the account and get out.

I've suggested internet banking a number of times but he just doesn't want to upgrade to a version that will do the task and learn a new procedure around downloading the transactions.

Yes, to you and me this seems ridiculous, but remember he came from the generation that used pen and pencil to record checks and balance the accounts. He sees it as sufficient.

Any difference in the software makes learning a new "trail" through the software to get the task done. Even if the button looks different, it's a new thing to learn.

Don't underestimate resistance to change.

Some observations about this discussion

OK, the zealots from both sides are completely unreasonable. Ignoring all zealots, considering myself a moderate that uses whatever makes sense, here's my observations.

1. If Grandma and Grandpa are used to MS Windows, use Windows applications and have Windows specific applications that hey use, leave them on Windows.

Trapper John made an observation about "Unlearning Windows". While I disagree withe wording, it's a valid observation. Linux is different. Linux applications are different. Change means new learning. If Grandma and Grandpa know Windows and don't want to change, don't make them.

2. Application are a major factor in the decision. If Grandpa has a Heart Monitoring application that runs only on Windows, might want to consider leaving him on Windows and putting up with the AntiVirus program. Kind of important that these applications run properly and in a supported environment.

3. Going back to #1 for a minute, if Grandma and Grandpa are new to computers, Linux is a very valid place to start. However, one runs the risk of Grandpa needing that Heart Monitoring Program that only runs on Windows. This may necessitate a change in OS at a later date. They'll need to "Unlearn Linux" to work on Windows.

As for Wine and Crossover, it all depends. For games, who cares about the supported environment? For financial applications or medical applications, running in native environment is important. If you start Grandpa with GnuCash or whatever, that's great. If he's been using Quicken for a decade, that's something else.

To the zealots on both sides, all I have to say is MELLOW OUT!

Neither is a perfect solution, both have limitations and drawbacks. Issues such as file formats, proprietary software and the ideology arguments here are of little value to Grandma and Grandpa. They want their internet, games, e-mail, and medical programs. File formats don't mean a whole lot to them.

Couple other comments. If you help Grandma and Grandpa buy a computer, don't go ultra cheap. Get one that will do the job. If it's going to be Windows, remember to have enough capacity (CPU and RAM) for the AV software.

I always chuckle at someone that complains about Grandma getting a virus on the computer. That means you aren't doing the basics like running an AV. If you choose to ignore that risk with Windows, you're an idiot, fool and show complete disregard for grandma and grandpa. Do your support right!

If you are running Linux, still get enough hardware to run it well, don't cheap out. Better to spend an extra $50 and get a machine that will work than cheaping out and having lots of trouble later.

Hope your grandma and grandpa support goes well, but check the bigotry at the door. They deserve better.