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31 comments- TAGS:procedures
- IT TOPICS:Management
Pilot fish at this government lab is called in because some users just aren't following the rules.
"I was asked to help investigate the root cause for a continuing failure," fish says. "Remotely located team members were not successfully complying with the requirements of what I personally found to be a rather contorted procedure.
"Interviews with headquarters staff indicated a conviction that all failures were due entirely to the negligence of the remote staff to simply adhere to a procedure of impeccable clarity.
"The basis for their overwhelming confidence in the quality of the procedure: 'Because we wrote it.'"
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