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A Daily Digest of IT Blogs from Richi Jennings

AT&T vs. Fake Steve Jobs: iPhone-y Operation Chokehold on a roll

Fake Steve Jobs (aka Dan Lyons) is at it again. This time, he's organizing a 'satirical' protest against AT&T's 3G network. In IT Blogwatch, bloggers find their own ways of wasting iPhone bandwidth.

By Richi Jennings. December 16, 2009.
(AAPL) (T)

Your humble blogwatcher selected these bloggy morsels for your enjoyment. Not to mention how Tetris actually works...
 
 
Rik Myslewski summarizes the backstory:

A web-borne ... movement to spank AT&T this Friday which started as a hoax has taken on a life of its own. On Monday, the ever-risible lampoon site The Secret Diary of Steve Jobs published a parody proposal ... called Operation Chokehold that calls upon iPhone users to flood AT&T data networks this coming Friday.
...
Fake Steve (aka Daniel Lyons, late of Forbes, now of Newsweek) ... approved of the plan. ... [It] may have started as satire, but it's gathering steam as an actual protest - so much so that commentary about Operation Chokehold is choking the web. ... People, people, people... Fake Steve is a satirist.more


Robert Scheer has his ear to the ground:

Thanks to the runaway success of the iPhone, AT&T has the largest wireless network in the country—and the lousiest. Fed-up subscribers, who pay the telco about $30 a month just for data (and another $40 or so for voice), are planning an assault.
...
The idea is to cripple AT&T’s network in order to draw attention to its weakness. To do so, participating iPhone users will run data-heavy applications over AT&T’s 3G network on Friday from noon to 1 p.m. Pacific time.more


Leander Kahney has Ma's response:

Fake Steve is calling on disgruntled AT&T customers to bring AT&T’s data network “to its knees” at 12 noon PST this Friday, December 18. ... AT&T has dismissed [it] as ... "An irresponsible and pointless scheme to draw attention to a blog. ... There is nothing amusing about advocating that customers attempt to deliberately degrade service on a network that provides critical communications services."
...
The action is in protest of comments made by a company executive that some iPhone users are using too much data. The protest started as a joke, but seems to have taking on a life of its own. Judging by comments on forums, Facebook and Twitter, people are planning to take part.more


Seth Weintraub sees the irony; twice:

AT&T, being totally inept at PR, acknowledged the operation, thereby granting it more publicity than it would have ever gotten on its own. ... Nice work.
...
Want to know the most ironic part of this whole gag?  Most San Francisco/New Yorkers probably won't know the difference when the Chokehold hits or if it even has...which proves: if AT&T were really, really serious about providing critical communication services, they'd FIX THEIR F-ING NETWORK.more


Steve Jobs Dan Lyons grins, foolishly:

So we’re off to a good start. Apparently we’ve hit a nerve, and why not? It’s tough being an iPhone user and putting up with the kind of abuse that we’ve had to suffer. Enough is enough! Keep spreading the word, people. Heck, maybe we can organize physical get-togethers, so Chokers can hang out and choke it together in a spirit of brotherhood and sisterhood. We’ll chant “Attica, Attica, Attica,” or something.
 
Man I am feeling the way I did on the day I burned my draft notice at a protest. Anyone who’s in the executive offices — meet me in the David Crosby conference room and someone bring the bong. Peace.more


But Dave Zatz says FSJ is out of line:

The Secret Diary of Steve Jobs ... was once clever and entertaining. It’s decidedly less so this week. ... “Operation Chokehold” is no Boston Tea party. It’s a spiteful and selfish act. Which has probably been good for his blog traffic. But spearheading a distributed denial of service (DDoS) attack against one of the largest US communications networks may also attract the sort of attention he’ll be less pleased with.
...
I’m no fan of AT&T’s inferior network performance. But [FSJ's] plan does nothing to ameliorate the situation or enlighten the players – both AT&T and Apple are most assuredly aware of the situation. So, to my fellow pissed off AT&T customers, out of respect for all the pregnant women, business people, and me, let’s act responsibly and please keep the network up Friday.more


So what's your take?
Get involved: leave a comment.
 
 
And finally...

 

Richi Jennings, your humble blogwatcher   Richi Jennings is an independent analyst/consultant, specializing in blogging, email, and security. A cross-functional IT geek since 1985, he is also an analyst at Ferris Research. You can follow him as @richi on Twitter, or richij on FriendFeed, pretend to be richij's friend on Facebook, or just use good old email: itblogwatch@richij.com.

 
 
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What People Are Saying

i don't give a rats ars...

I knew this was on the way ...it had to come given more users and less investment in infrastructure ...so, to mitigate it, I bought a new fone (not from ATT, yecch) Motorola MotoSuft a3100 which has wifi which I now use to read the paper and do mail in the morning over coffee while before I had heavier use of the slow gprs on my previous Motorola RazrV3 2g phone ...I'm payin'4 the cable, so why not? Even if I didn't, there are 2 unsecured networks open at my kitchen table I could use. ATT is managed by people who must have been recruited from those who failed the evening manager test for KFC !!

Great Example for other Companies

Every other company out there can use this whole AT&T vs. iPhone users as a perfect example. Companies need to communicate with their customers. And listen more! When a problem presents its self or unsatisfied customer comes forward, action needs to be taken immediately. Either fix the issue, or communicate to your customers what you are doing to make things better for them. No company can afford the effects of a social media coup in this economy.

AT&T CAN'T EVEN PROVIDE A

AT&T CAN'T EVEN PROVIDE A DECENT SIGNAL IN MY AREA OF CHICAGO.

Stop complaining - #sueatt !!!

I've had all the performance problems, received all the lame answers from at&t customer service, filed an fcc complaint and watched everyone complain on twitter, facebook, wired, etc., etc.

So... rather than stage "events" which could result in people with true emergencies being able to use their phones, why not stroll on over to twitter and post to #sueatt, a hastag I'm trying to establish. I don't have an attorney yet but if we can establish first the hashtag and then a sizable class that really appears to be interested in suing, perhaps an attorney will get interested.

And, while you're at it, post to #attfail, which is so effective that at&t now has a TEAM of customer service managers assigned to it. They cannot, of course, solve your problem, but it is interesting to watch at&t react to the power of twitter.

AT&T and GM

The guy that founded this AT&T is the same guy that Obama picked to run General Motors. Think about that before thinking about a Chevy.

Say what?

Um, since AT&T has existed since the nineteenth century, I can almost certainly guarantee that the person who founded it is not the same guy who is currently running GM per orders of our President. Perhaps in Heaven (or that other place) he is providing communications services to the inhabitants. But he definitely is not running a car company in either place, or in the current temporal location. I can just about guarantee that.

You are WRONG

AT&T, Inc. was formed in 2005, when "Baby Bell" SBC Communications Inc. purchased former "Ma Bell" AT&T Corporation. The newly merged company took on the iconic AT&T moniker and T stock-trading symbol (for "telephone").

That is why the poster

That is why the poster prefaced AT&T with "this".

As in the current AT&T and not any of the old iterations of AT&T.

AT&T's Founder

Whether "this" AT&T, or "that" AT&T. Past or present. The AT&T "founder" is long since dead.

If you mean "Ed Whitacre"... he never "founded AT&T"... and there's a very good reason he left.
He was also tired of all of AT&T "head in the sand" mistakes.

Like, "Let's only cover 1/5th of the area that Verizon covers with 3G". (And even Verizon doesn't cover 100%.)

Let's face it... AT&T is very big... but VERY poorly run and managed. They are still living in the 1950s. (Even casual cell phone users on the street know far more than AT&T about problems, coverage maps, high data use, and smartphones selling like crazy.)

When will AT&T figure it all out?

I know the remark went right over people's heads

First, I am not agreeing with the OP or anything.

If the OP had seriously been referring to the original founder of AT&T he would have just simply said "The guy that founded AT&T" and left the "this" completely out.

I can't tell if you just can't except that or your just angry or just need to toss a Red Herring in.

The OP was just making a point that AT&T is nearly unrecognizable from its past business form.

Second, I have no idea why I bothered trying to get that point across since I didn't care anything for the post to begin with. I just thought it was strange that someone got on the tangent about the original AT&T founder when the post obvious wasn't talking about him.

Do you know why it is AT&T today instead of being American Bell? American Bell had created and wholly owned AT&T and yet AT&T purchased all of American Bell's assets.