Aha!

Help desk forwards a trouble ticket to this support pilot fish: User has dual screens, but her mouse is stuck in just one screen — it won't move between them.

So it's off to the user's desk to investigate. But everything looks OK. "User has a laptop with an external monitor," fish reports. "Both screens showed the lovely tulip wallpaper she had selected, so the video card was set to extended desktop."

But when fish tries to move the mouse off the left edge of the laptop screen to the monitor, the mouse stops at the laptop's edge and won't budge beyond it.

That's when the user pipes up. "I don't understand why it suddenly stopped working," she says. "All I did was put the monitor over on the other side."

Struggling to keep a straight face, fish moves the mouse away from the edge where it sticks, and then continues moving it to the right.

"The mouse icon magically went off the screen, all the way around the world, and showed up on the 'left' screen's left edge," fish says.

"Apparently the user thought the laptop would know she moved her monitor to the other side."

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