And you call yourself a help desk!
Support pilot fish gets a call from a user who's trying to work from home — but can't manage to get a Wi-Fi connection.
"She called me for help because her wireless connection wasn't working," says fish. "She could get a good signal, but could not connect to anything."
Fish: Do you have any kind of wireless encryption turned on, like WEP?
User: I'm not sure.
Fish: OK, we'll need to connect to your router to see if there is a WEP key enabled.
User: Well...see... This is my neighbor's connection. The router is at his house.
Fish: Well, you'll need to ask him for the key.
User: Uh...I'm kinda...stealing it. But I don't get it — it's always worked before!
Fish: I can't really help you steal Internet.
User: Yeah, I understand. Thanks anyway.
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