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John Brandon's picture
John Brandon

Web 2.0 Watcher

RIP AOL?

I'm mourning the impending doom and destruction at AOL. I still have fond memories of the ear-piercing squeals my modem made as I attached to the network in the early days of the Net.

It's not looking good, folks.

According to a Wall Street Journal report on August 5, the parent company (Time Warner) is ready to split the enterprise into two entities. One will be an Internet service provider, one will be more about content and advertising. At that point, according to the report, Time Warner may decide to sell.

RIP AOL?

They have lost revenue and Google is regretting their investment, and Microsoft or Yahoo may buy them for a wing and a prayer, according to a post at Ars Technica.

For anyone following the saga, including those who a) picked up a free AOL CD at Wal-Mart or b) actually used the service recently, it looks like AOL is in survival mode. Yet, as with the other immediately recognizable names in the tech industry (Google, Yahoo, Microsoft), there is still life left in the brand and the services they offer. If you say "AOL" to just about anyone who uses a computer, they at least know what it is.

Here are some ideas for continuing life support.

1. Drop the dial-up service. I'm sure it's still generating revenue, but it's not worth the perception it generates among more savvy Internet users. AOL could be synonymous with Google and Yahoo if they became a technology innovator, but the dial-up service - which is still widely available, and the free sign-up CDs are still in Wal-Mart stores - is holding them back. And, if it's still a dedication to those in rural areas without broadband, there is satellite service, fixed wireless, and a host of other options.

2. Find funding. According to Rob Enderle, a consultant with Enderle Group, AOL needs a steady cash flow. "AOL was always about providing safety and ease of use," he says. "They got lost trying to be Yahoo and even Yahoo is having trouble being Yahoo. AOL needs to figure out who its customers are, find out what they want, and then provide that. Right now they don't really have much of an identity."

3. Create something amazing! A few years ago, the hype was all about AOL TV, a service that lets you tap into video feeds and control your television as though it was the Internet. It stalled out, never caught on, sort of bit the dust - but at least it was new and something the company could promote. One idea for innovating: AOL connected the first Internet adopters, so their brand could be re-fashioned as cutting edge. For example, how about solving the issue of how one site connects to another? This is a barren waste-land, where cross-site scripting techniques come under attack by hackers and FaceBook apps live on an island. Figure out that "in-between" space on the Internet, and capitalize on it. (I know OpenSocial is a step in the right direction, but it's only for widgets and seems to have Googles' paws all over it.)

4. Don't copy, innovate. AOL is in "me-too" mode right now. They just launched a service called Buddy Updates (buddyupdates.aim.com), which is exactly like Twitter. They had an online file storage system called Xdrive, which they are about to close because no one was using it, according to TechCrunch. Okay, so no one is using the me-too services - drop them all and never copy anyone ever again.

5. Go for broke on R&D. This is the strategy that saved Apple. AOL needs to circle the wagons and start hiring a bunch of freshly minted Stanford grads who can do experimental research. I am not saying they should even release any of these projects - don't do an AOL Labs, that's just another "me-too" strategy. But regain the trust of the tech insiders and experts who know you are cooking up something special.

6. Don't sell. Oh, maybe split up, but I think the AOL brand can rebound if it becomes a prime destination again. drop the dial-up, but make somehting like "AOLfast" that runs at, oh, let's say 100 meg. Figure out some compression techniques, build a network, hook up with Verizon -- whatever it is, do it now. On the content side, don't just own blog sites -- own blogging. Make people want to come to AOL.com to find the best news and reports.

 

 

What People Are Saying

I am sorry for AOL, but now

I am sorry for AOL, but now it's just a history

AOL = Army of Lamers

AOL = Army of Lamers

You had me at ...

AOL. A mere CLOSET on the butt-end of the internet.

Cool in 1988.

Now, it's just too late.

Dial-up may not be cool, but

Dial-up may not be cool, but it's still very useful. However, I agree that AOL should drop it since they charge way too much for it. There's plenty of other, cheaper, dial-up providers for people to switch to.

As far as switching to wireless/cable/DSL. That's just not available in a lot of areas, and is cost-prohibitive for many of us that do have it in our area.

Satellite?

Mr. Brandon, do you know how much Satellite costs? And folks out here in rural America do not have the kind of expendable income it takes to tap into a satellite feed. I know because I looked into it when my particular location did not have DSL. I decided that, for a bit of surfing and email to my home location, it wasn't worth it, and most Joe Sixpacs living out here "in the sticks" will more than agree. In fact they'll scoff at the price and name to the penny how many cans of beer they can buy with that kind of money. For them, dialup, regardless of who provides it, is a reasonable, practical, acceptable and affordable alternative.

Only gentleman farmers are going to want to purchase satellite time for connection to the Internet, and that only if the do not want to purchase a new tractor instead.

It is obvious that you guys in the big city live in another world.

Satellite?

I think the future for rural life is in fixed wireless. It stalled/failed in the suburbs and there's no need for it in the big cities, but fixed wireless is very flexible -- you can install it on grain elevators and on top of hills, it runs reliably, etc. Satellite has serious problems due to fair use policies. See my CW article here:

http://www.computerworld.com/action/article.do?command=viewArticleBasic&articleId=9064780

Re: Satellite?

But what you want to spend is entirely irrelevant. AOL isn't going to continue to lose money by subsidizing the cost of providing service to your remote location. As dialup usage continues to plummet, the profits diminish and the business justification to provide the dialup disappears. So yes, us big-city folk live in a different world, the one where you sustain a business by following reasonable business principles.

No big loss there

AOL topped PC World's list of The 25 Worst Tech Products of All Time.

Ahh, AOL...

I joined AOL in 1994. I accessed through my 2400 baud modem. I was customer #1,700,000 or so. Picked up quite a few writing gigs from their Writer's Area. "Met" Mike Royko and several ML baseball players, browsing profiles, too. Amazing how people (even celebs) used to post that kind of stuff AND answer polite emails, too! A year later, I quit, and just had to tell them no thanks during the phone call two or three times.

Once upon a time, AOL wasn't despised.

The AOL mind mode

I was an early adopter. Service was horrible. Some days no email, some days no internet. Moved on only to eventually be swallowed up by AOL through a series of acquisitions. Several times.

AOL grew through acquisition and intimidation, not reputation. History shows that every company that operates on that mind set, fails.