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Apple's not-so-secret branding advantage

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Rated +54
282 Votes

Apple's recent success in the technology market is, of course, the result of several factors. The solid hardware, the meticulously maintained and simplified software, and a fantastic retail experience from the showroom floor to the unboxing of its products. They have a total user experience that no one has yet been able to touch.

Today, Fortune Magazine's Jon Fortt interviews Apple's Greg Joswiak, the "marketing czar" of the iPod and iPhone lines. They chat about Apple “skating to where the puck is going to be” and how Apple is out-innovating the competition.

Something that isn't talked about much, however, is something quite basic: Apple’s product naming strategy. No other company gives their products names - without numbers - like Apple does.

You'll even notice that when referring to their gadgets, Steve Jobs and other Apple employees refer to them as "iPod" or "iPhone", not "the iPod" or "the iPhone". Taking out the definite article anthropomorphizes these products, likening them to a friend or pet.

Because of this, it’s easy to get your head around Apple’s array of products. Just four basic product lines – Macintosh, iPod, iPhone and AppleTV – and not much else besides a few accessories and services that Apple sells.


For iPhone and AppleTV, that's all you need to know. The only other classification information for these two product lines is the memory space. iPhone 8GB. AppleTV 40/160Gb. Easy.

For iPods and Macs, there are a few more variables. But nowhere will you find confusing model numbers in the product lines.

When Steve Jobs returned to Apple in 1996, he slashed everything that wasn’t profitable and moving forward, simplified the Apple lineup. Gone were the many different clones, the Power Macintosh 8500/180s, the Newton MessagePad 2100/Emate 300 and the Powerbook 1400, 2400 and 3400.

In came the PowerMac G3, the iMac, the Powerbook G3 and then later the iBook, MacPros, MacBooks and MacMini. iPods are no different: Shuffle, Nano, Classic, Touch; no numbers, just names.

Contrast this with Nokia, which sells its solid N-series phone lineup from N70 to N95. Ask all but the most hardened geek what differentiates each one and you’ll get little more than a confused expression. How about the Toshiba G900 or the Samsung F700? - both great phones with forgettable names. It's hard to have a relationship with an anonymous number.

How about a network product from Linksys or Dlink? My NAS is a Dlink DNS-323 but it doesn't do domain naming. I love the Linksys WRT54G router line for its hacktasticness, but it’s hard to even identify. The software I use to run it is called DD-WRT. Is that, wert?

Apple calls its wireless product Airport. It has for years. When it adds more features like a gigabit ethernet hub and USB hard drive support, it becomes Airport Extreme (I know "extreme" is tired). The smaller, portable model? Airport Express. Non-techies can get this.

Or how about PC Manufacturers like Dell, HP and Sony, which offer models like the VGN-PR2 or the XPS 420. It’s hard to endear yourself to an XPS-420 unless your name is R2-D2.

Certain other tech companies have had success with names. The LG Chocolate. The Samsung Blackjack. Motorola’s RAZR, KRZR, etc. But these are the exception rather than the rule.

With the success that Apple has had with its simplified naming strategy, it is a wonder that most technology companies aren’t copying such an obvious success and persist in confusing and alienating their customers.

What People Are Saying

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Rated -45
295 Votes

Extreme

IF Apple is so smart/hip, why do they use Extreme to denote a premium model. The word EXTREME makes me cringe.

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Rated +31
273 Votes

why does that word make you cringe?

I think you need to see a doctor if the word extreme makes you cringe. No other router has gigabit Ethernet on the LAN and WAN ports plus being a printer server and network storage. And with a USB hub you can add multiple printers or HDs not just one of each.

Sure other routers have some mix of these features but the Airport Extreme has them all. They could have called it Airport Pro but then it sounds expensive and only for power users. Extreme still keeps it in the consumer market.

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Rated +41
279 Votes

They might use EXTREME

They might use EXTREME because nerds cringe, while the rest of us denote something....