As ServiceNow's CEO sees it, service management automation shouldn't be limited to IT.

More bad news for Microsoft: Gartner research shows that its smartphone sales have tumbled by 27% compared to a year ago, and Microsoft now only has 1.9% market share. At this rate, it's not clear if Windows Phone will ever gain traction.

The Wall Street Journal this morning reports Apple will begin production of new 4-inch displays for use in its iPhone 5 next month, the sixth generation of its device.

This pilot fish works for a company that provides IT services to city governments -- which is a great business, except in cases where the client is a long drive away and has constant, inexplicable problems.

I have been on the road for the past few weeks, last week I was in the Middle East and this week I come to you from Scotland. These places would appear to the outsider as being very different places but not when it comes to IT. One topic that was common throughout most meetings that I attended was on the subject of the insider threat, something getting inside a network and causing a problem.

 

It's 2020. The at-home telemedicine robot reminds me it's time for the doctor to check how well the burn on my arm is healing. The specialist is in a clinic located more than 45 miles away, but she thoroughly examines my arm through a wound assessment device built into the robot. After the consultation, my smart band reminds me that the mobile health vehicle will be at my workplace, and I should stop by to get my flu shot. I quickly acknowledge my medication reminder alert, take my meds, and then hop into my driverless smart car.

General Motors (NYSE:GM) is to stop advertising on Facebook (NASDAQ:FB). Just days before IPO, there are better times for this loss to leak, but GM's main competitor scoffs at the idea that Facebook ads don't work. In IT Blogwatch, bloggers wonder what effect this will have on the opening Facebook share price and valuation.

Android may be on the brink of its biggest change yet -- a shift that could redefine the platform and send waves through the entire mobile market.

In IT service management news feeds are rising as a key repository for answers says Frank Slootman. And eventually social news streams will displace the fielded database as the dominant information repository for IT service management.

HTC's Evo 4G LTE is a good phone with significant shortcomings -- so what's a smartphone shopper to do?

Facebook gets all the publicity, but when it comes down to what company people really like, Microsoft leads Facebook by a wide margin, as do Apple and Google. That's according to a just-released AP-CNBC poll.

When it comes to the iPhone 5, Apple doesn't have a problem -- it has an incredible opportunity. Millions of happy iPhone users are more willing than ever before to purchase a Mac or iPad, because they love their iPhone.

Pilot fish goes to work for a dot-com that really needs help -- the executives are complaining about how unreliable their phone system is, along with uptime issues in the server room.

A major shift is underway in data center infrastructure procurement and design. Many public and private entities have shifted from making large hardware and software purchases in the form of components of servers, storage and applications to instead buying pre-packaged bundles, building blocks and/or PODS. This trend is part of a more modular data center design approach based on vendor tested and certified reference architectures.

[Update: There's been a sudden, unexpected, huge increase in available shares] The Facebook (NASDAQ:FB) IPO opening share price is likely to increase, as is the size of the offer, giving a valuation of about $100 billion. Also, the timeline has been brought forward, so that the order deadline is today, we're told. In IT Blogwatch, bloggers boggle over all of Mark Zuckerberg's paper 'money'.