Shark Tank

It's the depths of a particularly frigid midwestern winter when this executive approaches an IT support tech complaining that there's something wrong with her smartphone -- the screen won't respond.

August 21, 2014 6:00 AM EDT

This company decides to give its board members iPads so they can review confidential reports and requests prior to each monthly meeting. They're even trained to encrypt emails. And how does that work out?

August 20, 2014 6:00 AM EDT

This pilot fish has a batch of Windows 7 laptops to configure so that their users will be required to use Ctrl-Alt-Del to log in. But once he finds where to make the change, he's confused.

August 19, 2014 6:00 AM EDT

This A/V-tech pilot fish at a big midwestern university doesn't normally handle printer issues -- that's IT's bailiwick. But for some reason he gets sent out anyway when a user's complaint is "The printer isn't doing duplex."

August 18, 2014 6:00 AM EDT

This school district issues lets teachers take their district-issued iPads home over the summer break. But three weeks before school starts, one panicky teacher calls IT to report that she can't locate her iPad.

August 15, 2014 6:00 AM EDT

This IT department is running out of storage space fast, so this pilot fish gets the job of convincing users to do some old-file housekeeping -- and the task of dealing with a boss who's sure he knows it all.

August 14, 2014 6:00 AM EDT

Flashback to the days when this pilot fish works for a big computer maker (one that actually manufactures big computers) and hates having to put on a bunny suit to deal with a production-line problem.

August 13, 2014 6:00 AM EDT

Pilot fish is in the weekly staff meeting with all his co-workers when the boss asks fish for the status of his current task. But fish's report doesn't get the reception he's expecting.

August 12, 2014 6:00 AM EDT

Staff member at a senior center calls this pilot fish, complaining that her printer won't work. And since she's the kind of user who thinks computers just get in the way of getting her job done, fish has his work cut out for him.

August 11, 2014 6:00 AM EDT

This university in the southern U.S. decides to save money by turning the air conditioning completely off over the Christmas holiday in the building housing the computer center. What could go wrong? (Hint: It's not what you think.)

August 08, 2014 6:00 AM EDT
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