True tales of IT life, fresh every weekday. Got a story of useless users, hapless bosses, clueless vendors or anything else from the IT trenches? Tell Sharky and you could collect a coveted Shark shirt.
At the manufacturing company where this pilot fish works, word comes down from the corporate IT communications department: Every plant needs to add a DSL connection to serve as a backup for its T1 or T3 line.
CIO informs this sysadmin that a new remote office is slated to open in less than two months -- which is news to the sysadmin, who knows it will take 90 days to get the office connected to the corporate network.
It's the 1990s, and this pilot fish is the IT director for an Internet service provider that gets desktop PCs from a local mom-and-pop business that provides first-rate service. Everybody's happy -- until a new Finance guy arrives.
At 10:45 a.m., pilot fish gets an email query from a user: Is there a reason I am not getting emails on my iPhone? And it doesn't appear it is syncing with my laptop. But fish has no idea what the problem is -- or time to deal with it.
Pilot fish has just been working at his first IT job for a couple months when he gets the call: It's his turn to provide tech support for a quarterly meeting of every executive in the company -- and he's praying that nothing goes wrong.