Shark Tank

IT manager pilot fish has a user in the plant who just doesn't trust computers, the IT department or management -- and she's convinced the company is monitoring her every move.

June 18, 2013 6:00 AM EDT

City government tech upgrades several PCs acting as cash registers at the city's recreation center. But soon one user calls to report that the credit-card reader isn't working on his PC.

June 17, 2013 6:00 AM EDT

This tech at a big bank gets a call from someone in Finance who's frantic because the "numbers report" is missing, Numbers report? "You know," user says, "that real big report we get each workday. I need to file it!"

June 14, 2013 6:00 AM EDT

Pilot fish is working in the corporate data center when a call comes in from a frantic user: The power is out at the data center's backup site.

June 13, 2013 6:00 AM EDT

Work order comes in to IT to change a user's ID due to a name change, and this pilot fish gets the task -- well, the part of the talk he's allowed to do, anyway.

June 12, 2013 6:00 AM EDT

It's the mid-1990s, and this pilot fish works for a big bank that has chosen a DOS-based product from a small vendor to handle loan documents. But one day during a test, there's a glitch.

June 11, 2013 6:00 AM EDT

Tech support pilot fish works for a nonprofit animal rights organization that has just shifted to a new anti-spam vendor -- which means lots of trouble tickets about e-mails that used to come through but now don't.

June 10, 2013 6:00 AM EDT

Pilot fish is helping a friend deal with some problems in the PC he uses for his home business -- and the most pressing one is that the PC starts beeping non-stop as soon as he turns it on.

June 07, 2013 6:00 AM EDT

Flashback to the late 1990s, when this pilot fish is working in a non-technical job for a big government contractor. The next step up is the help desk, so when a job opens up, despite being a political science major, fish applies.

June 06, 2013 6:00 AM EDT

Support pilot fish at a college campus gets a trouble ticket from a non-IT supervisor complaining that one classroom's document camera doesn't work. But try as he might, fish can't get more details about the problem.

June 05, 2013 6:00 AM EDT
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