IT manager pilot fish has a user in the plant who just doesn't trust computers, the IT department or management -- and she's convinced the company is monitoring her every move.

City government tech upgrades several PCs acting as cash registers at the city's recreation center. But soon one user calls to report that the credit-card reader isn't working on his PC.

This tech at a big bank gets a call from someone in Finance who's frantic because the "numbers report" is missing, Numbers report? "You know," user says, "that real big report we get each workday. I need to file it!"

Pilot fish is working in the corporate data center when a call comes in from a frantic user: The power is out at the data center's backup site.

Work order comes in to IT to change a user's ID due to a name change, and this pilot fish gets the task -- well, the part of the talk he's allowed to do, anyway.

It's the mid-1990s, and this pilot fish works for a big bank that has chosen a DOS-based product from a small vendor to handle loan documents. But one day during a test, there's a glitch.

Tech support pilot fish works for a nonprofit animal rights organization that has just shifted to a new anti-spam vendor -- which means lots of trouble tickets about e-mails that used to come through but now don't.

Pilot fish is helping a friend deal with some problems in the PC he uses for his home business -- and the most pressing one is that the PC starts beeping non-stop as soon as he turns it on.

Flashback to the late 1990s, when this pilot fish is working in a non-technical job for a big government contractor. The next step up is the help desk, so when a job opens up, despite being a political science major, fish applies.

Support pilot fish at a college campus gets a trouble ticket from a non-IT supervisor complaining that one classroom's document camera doesn't work. But try as he might, fish can't get more details about the problem.