This company decides to give its board members iPads so they can review confidential reports and requests prior to each monthly meeting. They're even trained to encrypt emails. And how does that work out?
This A/V-tech pilot fish at a big midwestern university doesn't normally handle printer issues -- that's IT's bailiwick. But for some reason he gets sent out anyway when a user's complaint is "The printer isn't doing duplex."
This school district issues lets teachers take their district-issued iPads home over the summer break. But three weeks before school starts, one panicky teacher calls IT to report that she can't locate her iPad.
This IT department is running out of storage space fast, so this pilot fish gets the job of convincing users to do some old-file housekeeping -- and the task of dealing with a boss who's sure he knows it all.
Staff member at a senior center calls this pilot fish, complaining that her printer won't work. And since she's the kind of user who thinks computers just get in the way of getting her job done, fish has his work cut out for him.
This university in the southern U.S. decides to save money by turning the air conditioning completely off over the Christmas holiday in the building housing the computer center. What could go wrong? (Hint: It's not what you think.)
Pilot fish is the sole IT staffer for this 400-user organization, and it's turning out to be almost impossible to improve the situation left behind by her somewhat underqualified predecessor.Case in point: disaster planning.