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Preston Gralla's picture
Preston Gralla

Seeing Through Windows

Bought a Vista-Capable 'junk' PC? You may be in luck

If you're one of the poor suckers who bought a "Windows Vista Capable" PC thinking it would actually run Vista well, you may be in luck. A federal judge has given class-action status to a lawsuit against Microsoft for the misleading marketing scheme.

If you bought a Windows Vista Capable PC, you'll be able to be part of the suit. The focus of the suit has been cut down some, but is still pretty substantial. According to the Associate Press, the suit will "focus primarily on whether Microsoft's "Vista Capable" labels created artificial demand for computers during the 2006 holiday shopping season, and inflated prices for computers that couldn't be upgraded to the full-featured version of Vista."

As I explained in a previous blog, the suit charges that Microsoft misled consumers into buying the Windows Vista Capable PCs, even though the PCs couldn't run the most important features of Vista. The PCs were loaded with XP, and could be upgraded to Vista when Vista shipped --- but they could only run the bare-bones Windows Vista Home Basic, which can't run Aero, Windows Media Center, and a lot else. In fact, Vista Home Basic offers few of the features that Microsoft was spending uncounted millions of dollars advertising.

Microsoft officials themselves admitted the PCs were essentially worthless. An unnamed employee wrote in an email, for example, "Even a piece of junk will qualify" to be called Windows Vista Capable. And Mike Nash, now a corporate vice president for Windows product management, wrote in an email message, "I PERSONALLY got burnt...Are we seeing this from a lot of customers?...I now have a $2,100 e-mail machine."

If you were one of those stuck with a $2,100 e-mail machine, or a "piece of junk" it may be your chance to finally get back some of the cash you forked over.

If you're looking to be involved in the lawsuit, check out this blog entry for details.

Related Posts:

What People Are Saying

If i would have known that

If i would have known that my computer was not going to fully capapble of running Vista I would have waited until Vista came out on the new laptop. Now i am stuck with a copy of windows Vista that was sent free when i bought the laptop but i do not want to install it due to all the problems i have heard of on laptops that are only "Windows Vista Capable". There must be reparations for this misleading info!

How? Do we get money back or a new PC?

I bought a Acer laptop with that Windows Vista Capable in November 2006. So how can I get a refund? Thanks

Not MS fault

Saw the same comments made about XP when it came out - generally new OS's require more powerful machines - always has been the case. I have VISTA without Aero and am 100% happy. Just get more RAM - very easy to do and very cheap these days.

microsoft's boy

How much is microsoft paying you? Shill.

How is this NOT MS's fault?

I really don't understand your reasoning at all. MS knew what the required specs were for a machine to be "Vista Capable", MS set the requirements for vendors to use to label their machines "Vista Capable", MS set up the ad campaign for "Vista Capable" hardware, MS is the one who set up the offers for "Free Upgrades to Vista when it is released" for various "Vista Capable" machines.

So... once again, how is this NOT Microsoft's fault?

Oh, and as an added note, many machines labelled (using MS's guidelines to do so) as "Vista Capable" require far more than just a "simple" memory upgrade to be able to run Vista (any flavor) in a usable fashion. Some machines (most notably various Sony laptops) are not the easiest to upgrade memory in for the average computer user. Keep in mind many computer users cannot upgrade their DESKTOP, and are unwilling or feel unable to upgrade a normal laptop - much less certain Sony's (and other brands) where one or more of the memory modules are under the keyboard or in otherwise "difficult" areas to get to.

As for "when XP came out" - the specs published and required to label a machine "XP Ready" were far more on-track with reality and few (if any) people got burnt. Yeah, those machines may not run the latest version of XP (with SP2 and the rest of the hundreds of megs of updates), but they WILL run the first release of XP without issue or a slew of upgrades. On the other hand, various "Vista Capable" machines dont run ANY version of Vista adequately (unless you consider being able to run Vista - and NOTHING else - adequate... which I dont). Big difference... thus your comparison to the "XP Ready" program is irrelevant.

All Fault Is NOT Just Microsoft's

I guess you did not read the License Agreement that you have to agree to in order to install Windows Vista? Microsoft lists the contributors to the operating system among which are some PC Manufacturers in addition to software
developers. All of whom were going to benefit from the release of a new OS and would have had to know that there were problems, but were too GREEDY!

I know of one that custom built a "Junk" PC for me in November 2006 who knew!

All Fault is NOT Just Microsoft's! It's just easier to blame one entity.

My New Vista 'Tortoise' :

My Tortoise Moves Faster...

Having been completely satisfied with my XP for years, Imagine my horror.. when I had to take my old pc to my local pc doctor for some minor faults that I was unable to sort out myself.
After having already spent over £130 in repair costs, I was talked into upgrading to a new pc.
After careful consideration I agreed this was probably the right choice to make.
The sales guy talked me into Vista rather then my original choice of sticking with XP.
Had I known at the time just how slow and incapable Vista actually was.. I'd of stuck with XP without doubt.
Now, after forking out nearly £400 in total for a: DELL Intel Celeron, Windows Vista Basic, 1GB DDR RAM,
250GB HD, Integrated 10/100 NIC,
GeForce 256MB Graphics Card,
Integrated Audio, 48X DVD-Rewriter...

I feel quite sick to say the least at what Ive read on this site, and heard from word of mouth from other unsatisfied Vista users online -Not to mention my own dismay.
'Gutted' is the first word that springs to my mind!!
My tortoise goes faster then this Vista pc.

I'm very disgruntled about the whole experience with Vista, and extremely angry that Microsoft even put it on the shelves of stores worldwide!!!
I think the least Microsoft 'Bill Gates' owes all the 'Vista User's' is a FREE UPGRADE.
Ive had this pc since 29/01/2008, and already its began going seriously slower than my old Windows 2000 pro!

(*I Even had to purchase a monitor and cordless mouse as Extras with my new Dell pc on Vista.)

I got bitten - twice!

We bought a new desktop that purports to be Vista-Ready. We loaded the upgrade and now have tons of problem - stupid things like the CD/DVD drive no longer is visible to the operating system. Then my husband bought me a laptop with the "Express Upgrade" promsed. I have the CDs but am afraid to load them.

How do we contact the folks with the Class Action suit to be included?

How to join the Class Action Lawsuit...

Hi DeBorah,

Follow the link in "Related Topics" below... the link is (assuming this allows me to post a link):

http://blogs.computerworld.com/heres_how_to_become_part_of_the_vista_junk_pc_lawsuit