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Sharky's picture
Sharky

Shark Tank

Much better now

User calls to tell IT pilot fish that her monitor won't turn on.

"I ask her if the light on the front of the monitor was on," says fish. "She replied yes, it is on and green.

"I went to the user's cubicle, and it did appear that the monitor had burned out."

Fish tells user that he'll replace the monitor right away, so she takes a break while fish collects a new monitor and heads back to install it.

But when he unplugs the old monitor, he hears a loud click. He plugs it back in -- and now it works perfectly.

He puts the new monitor back in storage and closes the trouble ticket.

That's when his phone rings again. It's the user.

"I don't like this new monitor you put on my desk," she complains. "The font on it is too small."

Reports fish, "I went to her cubicle, opened a command prompt and pinged a few servers in the computer room as she watched.

"Then I closed the command prompt window. 'That looks much better,' she said.

"The power of perception never stops amazing me."

Empower Sharky by sending me your true tale of IT life at sharky@computerworld.com. You'll snag a snazzy Shark shirt if I use it. Add your comments below, and read some great old tales in the Sharkives.

Now you can post your own stories of IT ridiculousness at Shark Bait. Join today and vent your IT frustrations to people who've been there, done that.

What People Are Saying

It's true about perception

A bunch of years ago we replaced dozens of 14 and 15 inch CRTs with 17 inch CRTs. More than half the users thanked us for their new or upgraded computers because they were much faster than before.

It's true about perception

I had the opposite happen - we had a call center that had two computers per person connected with a KVM box. When we replaced one of the computers (and the secondary one at that) we had about 10 users report that their 'new' monitor was darker than the old one and wanted the old one back. We 'replaced' those monitors overnight by moving the monitor 2" towards the chair, problem solved.

LOL!

That's the funniest thing I've read so far today! Good stuff!

Shame on you pilotfish....

Its a MONITOR not a fancy LCD screen, right?.
Have you never seen a monitor with a powersupply problem where, when it starts up, shows a shrunken screen with TOO SMALL FONT??
And then as it warms up goes back to full size again?? Could be that is what happened the second time here. By the time PF got there it was all warmed up again (and yes the user might have been too clueless to notice or remark on it). Also if she never turns it off after that would never complain again about small fonts either.

If you've read the

If you've read the description, all he did was open a command window. He didn't power cycle the monitor. She was right there. He obviously didn't notice the image shrunken, so it means the image would have corrected itself while she was watching it. So you must be saying she was too stupid to realize that the monitor corrected itself.

So maybe you should just trust that the guy who posted the description of what happened was correct, and stop second guessing shit.

Tech Support == The life of Sisyphus

Half the population is below average and survives only with the help of the other half. Half the remainder can just barely survive by their own resources. Most of the rest are confused by the other three fourths and are hanging on with bloody fingers.

Could there be some connection here with attending the public so called education system? Its a system that teaches us that the solution to all problems is getting others to solve all the problems. The expectation is that being chronically stupid is a get out of jail for free card with lunch included.

Poor Baby

Poor baby. Just which half are you in? I think you need a break. Maybe a hug?
BTW: the public school systems [if it is THE problem] is only a symptom. The public usually gets what it desires even if they desire the wrong thing.

"Half the population is

"Half the population is below average."

Well, if I understand the concept of "average" correctly, it is that point where half is above and half is below. So saying "Half the population is below average" is like saying "Half the planet is below the equator." No kidding, Sherlock!

No, Anon ... there is no connection whatsoever between the public education system and this bit of shark bait. There have always been morons, and there will always be morons. The difference now is that there's a wonderful thing called the Internet where even the dumbest dolt can post opinions that other dumb dolts can read.

Half

I thought that half the people were below the median. It may be true that half are below average, but not always.

Here is way more than anyone wanted to know

You are correct that the median is defined as the mid point. However, when the population is large enough, the difference between the median and average (mean) of a normal variate is well inside the error of measurement. The population size to do that is well below 300,000,000. In fact, a few thousand is more than enough.

There is also another pedantic issue. An IQ of 100, the so called normal (aka average) IQ, is set so 1/2 the tested population is above that level and 1/2 the population is below that level.