Details, details
- TAGS:capture, print, print screen, screenshots
- IT TOPICS:Windows
User calls the help desk to complain that her screenshots are not showing up in the documents she's creating, reports a pilot fish watching from the sidelines.
IT support tech asks if she's using special screenshot software or the built-in Windows function using the Control and Print Screen keys. It's the built-in function, user says, so that's not likely the issue.
Tech walks her through a few more steps, but they don't help either -- at which point the user comments that the consultant she had in the day before could get it to work without any problem, so why can't the IT department?
"Ignoring the attempted putdown, the support tech powered through the comment and asked the user whether she was trying paste the screenshot into Word, Excel or e-mail," says fish.
"To which the user replied, 'Paste?' followed by a brief pause, then: 'Oh, OK -- never mind!'"
Paste your true tale of IT life into an e-mail to me at sharky@computerworld.com .You'll get a stylish Shark shirt if I use it. Add your comments below, and read some great old tales in the Sharkives.
Now you can post your own stories of IT ridiculousness at Shark Bait. Join today and vent your IT frustrations to people who've been there, done that.
Free Insider Guide
