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Don Tennant's picture
Don Tennant

Stirring IT Up

A reader chimes in on why diversity in the workplace is essential

I received an e-mail this morning from a reader in Indiana who was prompted to write by last week's Editor's Note, in which I mentioned that a reader in Maryland had cancelled his print subscription because of my refusal to stop writing about the race issue. The latter reader's contention was that discussing race is pointless, and that such a discussion doesn't belong in a technology publication in any case.

The reader from Indiana, Don Arney, did a much better job than I did of explaining why discussing issues like race is so important, and he went on to explain why diversity is essential in "unwinding the mess" I wrote about. I'm posting the full text of his e-mail here so that you have the benefit of his contribution to the discussion:

***

Regarding the recent editorial 'Unwinding the Mess,' I believe that you've come close to hitting the nail on the head as you point out the necessity of articles like the Earl Pace interview. Certainly, IT will not by itself pull the country out of our current recession. Service performed by people will be the key, as was pointed out in the article.

To further expand/improve/economize those services will take tremendous initiative, creativity, hard work, and, most importantly, innovation. Innovation springs from diversity. Diversity of thought, culture, technology, heritage, are absolutely essential if we as a nation are to continue to be a world leader.

Often missed in the dreaded 'Diversity Awareness' meetings that most of us are forced to attend are the rational aspects of having a diverse organization. Certainly, every human should have those fundamental rights as identified and espoused by the United Nations' Universal Declaration of Human Rights. It seems to me that while on a fundamental level, race, religion, ethnicity, etc. should inherently be disregarded as employment criteria in the workplace, there is another reason that should appeal to the likes of the reader who wanted the 'racial discussion' stopped.

From a purely creative and economic standpoint, diversity in the traditional sense not only brings equality to the workplace, but just as importantly, it brings diversity of thought. IT groups, in order to be more effective as part of their business, school, or organization, need to move out the stereotypical mindset that has crippled growth in all of these areas. Sadly, the typical IT worker (manager, administrator, techie, etc.) still feels that the perfect network is one that has no end users. Dominated by 'I'm not a people person' types, the IT department can be revitalized by diversity and better contribute to the larger organization. 

For myself, diversity stands on its own merits when related to race, religion, etc., but when taken as a whole by introducing diversity of thought (ergo solutions, new products, new services), it becomes not just the law, but a damn good way to do things. Not only was Mr. Pace's article appropriate from a management standpoint, it's the kind of writing (addressing the human side of IT) that we need more of.

Don Arney

Professor/Dean -- School of Technology

Ivy Tech Community College

Terre Haute, Indiana

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What People Are Saying

"A plague on both your houses."

From what I have read and heard over the many years "diversity in the workplace"--as it APPLIES TO THE IT ARENA--has been a topic, individual views fall into two camps.

One camp seems to spring from the premise that "diversity is good" and its adherents start from their conclusion and work backwards to prove it, always using unquantifiable generalities. It is all style, devoid of substance; it means everything to management (especially HR folks) and nothing to the eggheads working in the trenches. Note: there seems to be no antithesis to this camp, no group whose premise is "diversity is bad."

Obviously, this first camp is pro-diversity.

The other camp seems to be comprised of just those eggheads working in the trenches who appear to ask, "How does a 'diverse' group of people actually help us in designing, coding, testing and implementing the best solution to this problem?" They want to know how diversity gets them there, and therefore don't particularly see how diversity helps decide whether to code in COBOL, Perl, or Java; how will diversity help determine if the most efficient code is Oracle PL/SQL anonymous block, procedure or package.

This camp appears to me to be diversity neutral. I don't see or hear anyone saying they have to work with a mono-culture, only that they don't see how diversity helps them perform their technical duties.

I think if you examine the arguments of the first camp, you will find few technical arguments and more emotional arguments. In this case, "technical" refers to HOW a problem got solved, "emotional" refers to WHY a team will work well together.

I think if you examine the arguments of the second camp, you will find very few people who discriminate in any way, but a number "devil's advocates" and "nitpickers." And I think you'll find a lot of white males who are pretty sick and tired of being called racists and sexists, particularly when they are just trying to write the best code they can.

Are there other "camps" of thought, as it applies to diversity in the IT community? I don't know for sure. If you know of one, post about it.

I do have questions for Don Tennant: under the premise that you have an IT dept. of 50 people with 25 distinct ethnic/cultural/sexual backgrounds (IOW, 2 people per background on the ark), and your current task is to create a data mart on your company's widget inventory in the single warehouse the company owns, how many people of how many backgrounds should be on the design team and why?

For disclosure purposes: I definitely belong to my 2nd camp of people. Whenever someone talks to me about diversity in the IT workplace and how great that is or why it's needed, the above is the type of question I start asking.

Captcha: "Pride shaded" Good one for this topic!

Amused and aghast

As I wrote the initial response to Don Tennent's article, I had no thought as to having it published, either in his blog, or in the magazine itself. My intent was to praise Don's efforts in casting more light on some of the issues in society that affect the world of IT. The original article was appropriate and Don's response to an irate reader was also appropriate. Period.

However, having read the comments here (and previous ones related to the original article), I feel the need to eradicate some of the obvious ignorance displayed by a couple of the commentators.

First and foremost, the idea of bringing diverse backgrounds to the table regarding problem solving, ideas, and solutions stands on its own merits. Differences in language, culture, upbringing, religion and so on inherently creates differences in thought processes. Linear vs. non-linear creative and cognitive functions can, in part, be traced to language. Throw in culture, ethnicity, values, and the rest of what makes each of us unique and you have a rich DIVERSITY of intellectual capabilities. One is not necessarily superior to another by itself. However, when aggregated, the processes of problem solving and innovation are exponentially linked to the capabilities of the group.

IBM found out the hard way that putting all of its (male) employees in the same white shirt, blue suit, and black shoes that it couldn't compete with Dell, Compaq, or even Apple in P.C. hardware development and it certainly couldn't compete with many in the software arena. If you missed the connotation of the shirt, suit and shoes.. well you probably need to expand your thought processes.

The point is that diversity is essential to any organization's survival. Specialization and single-purposeness (i.e. monoculture - it's an allegory, okay?) works great in the insect world (like the species of ant that only lives on the baobab tree), but not so great in the world of men (and women).

Maybe if I had expressed it this well ...

... in the first place, the point would have been clear from the get-go. What I was trying to convey is summed up by this line from Mr. Arney's posting: "One is not necessarily superior to another by itself. However, when aggregated, the processes of problem solving and innovation are exponentially linked to the capabilities of the group."

"Diversity" is itself racist.

The idea that "diversity" in its current meaning of "enforced racial and ethnic variety" is in itself the key to new ideas and progress has become an unquestioned truism. Unfortunately, that belief itself is racist.

For "diversity" to guarantee the expansion of ideas its promoters (and would-be enforcers) promise, there would necessarily need to be "black ideas," "white ideas," "Asian ideas," "female ideas," "gay ideas," and so forth, instead of just "ideas." This view is racist to the core; it says that (for example) black people ARE NOT CAPABLE of having the same ideas as white people. And vice versa, of course, but it's just as racist in the other direction too.

We will not move past this racism until we decide to judge ideas on their own merit, and not assume that color and gender must necessarily have something to do with them.

Not racism

Your comments are wrong on so many levels.
What you are talking about is not racism, it is general discrimination, female is not a race, neither is being gay.
Discrimination is treating someone negativly because they are not the same as you. Recognizing the differences someone brings is not discrimination. Yes women do think about things differently then men, this does not make them wrong (which would be discriminatory thinking), but rather means that they bring different ideas that can be weighed against all others on an equal basis.

So I agree, forget the "Race Issue", look at the "Discrimination Issue" as a whole.

Missed opportunity

For what you're saying to make any sense, all those ideas would have to be generated by perspectives and viewpoints that are uninfluenced by one's culture,ethnicity, gender or race. There would be no difference in approach to problems based on any of these variables. If you don't realize those differences exist, you're blinding yourself to the opportunity to learn from them.

"If you don't realize

"If you don't realize differences exist" is a candy-coated way of saying "sometimes your ethnicity makes you better than others." Otherwise what is the point of emphasizing the differences in this context?

Coming at it as you are with the preconception that ethnically based "perspectives and viewpoints" give a different "approach to problems," you have to strain to pretend some of those ethnic "approaches" aren't superior to others. What are the chances of several different "approaches to problems" all having exactly the same merit? This paints you into the corner of saying, for example, that we need the Asian "approach" because it can be superior to the black "approach" and produce better ideas - again, racist from top to bottom, no matter what ethnicities you plug into that sentence.

Even assuming that ethnic and gender "perspectives and viewpoints" were of primary importance in "approach to problems," it still shouldn't matter. It's not as important to get the "black idea" or the "female idea" as it is to get the BEST idea, and that requires colorblind (and genderblind) hiring, not specific quotas to make sure you have some prearranged proportion of ethnicities. I'd rather be picked for the team because I produce consistently GOOD ideas, not because I am expected to produce ideas stereotypical of my race and gender.

To the contrary ...

... I have to strain to understand why anyone thinks that different approaches are inherently superior or inferior to one another. Who's to say which one has more merit? The idea is to appreciate the merit in all of the various approaches -- THAT is what will generate the best ideas.

Surely you jest.

You start off by saying that "diversity" will bring improvements by adding different approaches, and then say that it's impossible to judge the merits of the approaches? If this is so, then how do you judge whether the result is an improvement? Conversely, if the result is better, how can you claim the approach can't be judged better?

Look, this is very simple. If you say that sometimes the black guy has the better idea because he's black, then you are simultaneously saying that other times the white guy has the better idea because he's white. Surely you would be uncomfortable claiming the latter; you should also be uncomfortable stating the former.

You miss his point

He isn't saying that one idea is better because the submitter is black, white or plaid. He is saying that sometimes one guy will have a better idea then another. Sometimes those ideas are influence by a person's experiance in life. A person's experiance in life is often influenced by how people perceive them.
Two people from different backgrounds could very well have the same idea, we have to recognize that, but we also have to recognize the fact that two people with different backgrounds could have completly different approaches to a problem. Those two people could be the same race and gender but simply grew up in a different geographical area.
Diversity of all kinds is helpfull, it brings different viewpoints to a common problem. Sometimes none of those viewpoints are the right solution on thier own, but if you listen to them you can pull out the best pieces of them all and create a solution that fits the best to your problem.