September 17, 2008 - 3:30 P.M.

Don Tennant: An itSMF chronicle

TAGS:airlines, IT Service Management Forum, itSMF
IT TOPICS:Management

One's mind tends to wander when one is attending a conference on IT service management and IT service management isn't one's raison d'etre, observes Don Tennant in this week's editorial.

Time: 4:40

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Don Tennant: An itSMF chronicle

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