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Lisa Hoover's picture
Lisa Hoover

The Evolving Web

Gmail users report spam surge

Gmail users have been getting pretty riled up about seeing more spam in their inbox recently than they're used to. Google says it has fixed a small filter configuration glitch on their end, but many users say are still getting more than their fair share of unwanted mail.

Apparently the problem has been going on for weeks but has gotten particularly bad in the last few days. Despite Google's claim that the issue has been resolved, clearly there are still people who are still having problems. Just today, Google's Gmail help forum has been deluged with complaints, and complaints on Twitter are reaching a fever pitch. Adding to the frustration is the fact that some of the email that does get flagged as spam actually isn't.

I have several Gmail accounts and agree that spam has been out of control the last few days. In fact, even emails that I mark as spam don't prevent more from seeping througha few minutes later. That said, even though I'm not thrilled about the hassle, I'm not about to start complaining about it.

Gmail is free. If I were a paying customer, I'd be all over Google about this but since they aren't charging me to use their service, we aren't beholden to each other. If Gmail isn't meeting my needs then I can find another service, and if I rant at Googleabout performance they don't necessarily have to listen.

Furthermore, while we all poke fun at Gmail's eternal beta label, it's in place for reasons exactly like this. As I wrote previously, "the team wants to release a full-featured product that meets the needs of today's user and Gmail just isn't up to snuff yet."

Is a spammy Gmail inbox a headache for most of us? Yes, but it culd be worse. I'd rather deal with a few unwanted messages than lose important ones. Gmail has a pretty good track record of weeding out the good email from the bad so there's probably no reason to get bent out of shape that they've dropped the ball for the moment.

Have you had spam problems with your Gmail account recently? Are you thinking of jumping ship and now wish you'd never given up that AOL address you had all through college? Let me know in the comments.

What People Are Saying

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Spam Filter

I think Spam email is not the fault of Gmail. Spam is unwanted email sent by unknown people to us. Gmail spam filter does a great job catching and junking these spam email into the spam box although some do slip through to the in box.

Blame the people who send the spam, don't blame Gmail for catching a high percentage of these spam. However, I am not sure, are most of the comments here saying that Gmail Spam Filter fail to catch the spam and allowed the spam to go to the Inbox? This is a different thing, of course.

I am also curious, why do some of the spam in my spam box, seem to originate from my own account? IE the sender is my own email, which of course, I did not send in the first place.

I agree. Gmail can't be

I agree. Gmail can't be blamed for the actions of lowly others, just in the same way I don't hold AOL liable for spam from AOL users.We fight it the best we can and use a bit of common sense along the way. What I personally find effective is reporting Gmail user-spam to Gmail directly and to the Feds at SPAM@UCE.gov. If the spam contains some type of obvious and stupid scam in the subject line, I also report it to the FBI Internet Crime Complaint Center at www.ic3.gov. Since taking these actions I've seen a significant decrease in the amount of spam and scam ploys in my in-box.

Yahoo too

Yahoo has the same problem times 10. I'm getting 200 to 500 spams a day to my Yahoo account.

i have definitely been

i have definitely been getting more spam then usual lately and i'm never on dangerous sites.

spam mail

I have been having A LOT of spam (most of which does get caught)but over the last few wks. I have gotten over 50 in my inbox.Overall I have gotten over 1,150 in my system over the last several wks. HELP !! Since I have been unable to stop them from coming for whatever the reason, I have closed that email acct.out.

too much spam to my gmail in past few weeks!

Same here, all the sudden I am getting tons of spam to my gmail in the past few weeks. I dont search on dangerous sites... is there anything we can do? Is there a site we can forward the emails to, any suggestions? I do already hit the "spam" button on each of them that come into my inbox but they are getting so frequent now that I cant keep doing that all day. I cant swich email providers because so much is tied to this email address for my personal and business use... Will this get better?

gmail spam

I have used yahoo for over 10 years. I decided to switch to gmail because yahoo mail had a lot of spam and the advertisements were driving me crazy. Yes I have noticed more spam in my gmail but no where near as much as in yahoo mail. I will stay with gmail because I like the interface, options, and chat.

Not ready to jump

I'm only seeing a few spam emails per day in my inbox. Gmail has a really great track record when it comes to spam. For now I'm just clicking on the "Report spam" button and hoping the filters get updated to fix the problem. I am confident Google will take care of it before long.

$21,000,000,000

I disagree with the position that because you don't pay Google a subscription fee, it has no responsibility to you. I don't think you have to be a paying customer in order to be a customer.

Google is a business — a very large business. It's also a very smart business — it doesn't leave things lying around that are hemorrhaging money like a lottery winner in Neiman Marcus. It offers services like Gmail because they make it money, not because they woke up one morning and said "Lets sink a bunch of money into an email scheme that will lose us millions of dollars!"

Those ads you see in your Gmail mailbox — or avoid by using POP/IMAP — fill Google's coffers with billions of dollars. They get those billions of dollars when businesses — their 'first line' customers, so to speak — place ads through AdWords: $21 billion worth of ads last year. However, those businesses don't pay Google to run their ads, they pay them to get people to click their ads, and if the plan works, buy whatever it is that particular company is selling.

That's where we come in — we're Google's 'second line' customers. Google doesn't make a penny, much less $21,000,000,000, if nobody clicks. Without us, they're just another entry on the Bankruptcy Court docket.

We don't pay Google directly out of our own pockets (unless you're purchasing a subscription service like Google Earth Pro), but we do pay them. We pay them with our patronage — every time we click an AdWords ad and buy something from that vendor, we've paid Google. Not only have we paid them for that ad we clicked, by paying the people who pay them, but we've paid them for every other ad that company places, because we contributed to the analytics that convince the company that advertising with Google is good business.

Without us, the whole system falls apart. If we stop clicking, companies stop advertising, and Google stops taking in $21 billion from AdWords in a single year. As long as we're clicking, companies will keep advertising — it's common sense, they go where the potential customers are — and Google will keep raking in piles of cash.

It's absolutely correct that Gmail continues, after five years, to have a beta tag on it. Beta software and services do have bugs, and there are compromises to be made by choosing to trust a beta product for essential services. However, a beta tag is not sovereign immunity — it doesn't protect you from suffering consequences for bad performance. Whether you're alpha, beta, gamma, or Delta Delta Delta, if your product turns off your users, you suffer. In Google's case, if we stop using Gmail because they screw it up, then we're not seeing those $21 billion ads anymore, are we?

So no, we don't send checks to Google for Gmail, but we most certainly do pay them for it. As I said a few weeks ago about Twitter, in the midst of the @-reply kerfluffle: At the end of the day, Google’s main concern isn’t “How do we run this business?” it’s “How do we make our service useful to our customers so we have a business to run in the first place?”