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Hannaford gets hit with lawsuits. How ready are you for one?

For a long time now, legal analysts have been warning about IT security being destined for the courtroom. For an equally long time, security analysts have been talking about how it is much cheaper for companies to protect against a breach than it is to pay for the cleanup after one happens.

Those still in need of convincing on either score just need to take a look at today's news about two lawsuits being filed against Hannaford Bros. in connection with the data breach that the supermarket chain announced on Monday. Both basically accuse the company of breach of contract and negligence in its duty to protect consumer data.

Those lawsuits were super-fast in coming, but certainly not unexpected. If recent trends are any indication, Hannaford can expect to see more of them from consumers and from the financial institutions hurt by the compromise before this thing settles down.

For companies, there are at least three takeaways from this trend, according to industry analysts.

* The cost of a breach is almost always going to be more than whatever investments it might take to protect against it in the first place. That difference is only going to get a whole lot bigger in the foreseeable future as more lawyers start figuring out there's money to be made in these lawsuits. And it's not just consumers that are doing the suing but banks as well. Just ask TJX. Since its infamous January 2007 breach disclosure, the retailer thus far has had to shell out or set aside close to $250 million in breach-related costs-including those associated with settling class-action lawsuits. A tiny fraction of that money is all that it most likely would've taken the company to fix the wireless security weakness that led to the compromise in the first place.

* A breach can happen to any company, but those that can demonstrate that they had applied due diligence with their security controls are likely to be able to defend themselves better in the event of a compromise. One example: California's SB 1386 breach disclosure law offers a safe harbor for companies that have encrypted their sensitive data. Credit card companies have required retailers to implement the Payment Card Industry (PCI) Data Security Standard for sometime now. It's not clear yet if Hannaford was compliant with all of those requirements at the time it was breached. But if it was, the company could say the breach happened despite its best efforts. Lawyers are probably going to interpret that in a thousand different ways, but at least Hannaford would have a better story to tell than if it turns out the breach happened because of negligence.

* Prompt disclosure is a good thing. Almost all of the state breach disclosure laws that are in effect today require breached entities to notify affected consumers as soon as reasonably possible. Consumers also expect a company they do business with not to knowingly withhold information that could end up harming them. In Hannaford's case, the company first learned of suspicious card activity on Feb. 27 but waited until this Monday to disclose the breach. It's a delay that both of the lawsuits filed this week are questioning. So far, the breach has resulted in about 1,800 cases of alleged card fraud. If it turns out that a lot more people were victimized, the delay in notification could become more important.

What People Are Saying

PCI - Recommendation at best.

A couple of comments:

First of all, when thoroughly read, the PCI documents read like a minimal level of "Best Practices" There are many loopholes,and much vagueness.

It is unlikely that they could have been fully complliant with the intent and letter of the PCI standard if 300+ of their servers had some malware.

Whether they were or were not, if all they did was to meet the letter of the PCI standard, then it is ulikely that they did all that they could have to secure the data. Like a former CIO of mine was always saying even before PCI came out. He wanted true security, not just filling out check marks on a form. He was also always asking what wasn't thought of on the form.

Lastly, remember that the PCI standard is not a law, so any relevance to a lawsuit will have to be decided.

Neither of these lawsuits -

Neither of these lawsuits - or any more like them - will help consumers. They will only help lawyers involved.

If your issuer doesn't offer free on-line access to check your purchase transactions, find another issuer. Anyone who uses a credit or debit card and accepts no personal risk is ignorant and irresponsible.

Hannaford will ultimately do right by their customers. No good will come from these doofs lining their own pockets in their name.

Do lawsuits help or hurt?

You are correct that these lawsuits will benefit lawyers, but I disagree that it will benefit ONLY the lawyers.

Without this threat, executives won't be motivated to invest in security. You can comply with standards like PCI without really complying with the spirit nor having a sincere ongoing security effort.

I've worked at several small companies with around 40 IT staff. In every case, they would not invest a single person full-time to security. Instead, security was a part-time job of a few and even then it was not highly formalized. The demand for new services and operation of existing services took priority.

I would be interested to know the staff roles and assignments at Hannaford that are related to security.

Hannaford lawsuits

I have one question concerning this as I was one who was hit here and with the TGX breach ... how does one either start or join in on a Class Action Suit? I am so disillusioned and will no longer use Credit/Debit cards, so be prepared to wait as I dish out my check or cash.

checks are also out. cash is

checks are also out. cash is the only electronic-free method of paying.