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Preston Gralla's picture
Preston Gralla

Seeing Through Windows

Here's why IE8 crashes

As I wrote about in my previous blog, IE8 hosed my system shortly after I installed it. I've got it up and running again, and found out the source of the crash. Read on for details.

When I first installed IE8, my system crashed when I tried to check out the new WebSlice feature. I clicked to subscribe to one, then opened up the sidebar, and that's when IE8 crashed. Re-starting it didn't work, and restarting my PC didn't work. Each time, it crashed. I used System Restore, and then even IE7 wouldn't work.

However, I managed to get IE8 working again by re-installing. And then, brave soul that I am, I clicked the Favorites icon, to open the sidebar...and you can guess what happened. IE8 crashed. So that seems to be the culprit. This time around, though, when I re-start IE8, it works.

If you're testing out IE8, let me know your experiences. Do you crash when you try to use the sidebar as well?

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What People Are Saying

Rate this
Rated +5
19 Votes

IE8 Favorites Crash

After installing IE8 I found that it crashed each time I attempted to use the favorites menu. The error report stated a problem with DLASHX_W.DLL, which turns out is an unverified plug in for Sonic Solutions. To correct this issue:

1. In IE8, Click on Tools and then Manage Add-ons
2. Click on Toolbars and Extensions on the left.
3. Scroll until you find the (Not Verified) Sonic Solutions - Drive Letter Access
4. Select that add on then click the disable button.

This corrected the issue for me. Hope this helps!

Rate this
Rated 0
16 Votes

I have been trying to get IE

I have been trying to get IE 7 back for 3 days now. When I installed IE8, The favorites bar caused IE8 to crash. Also I could not print from IE 8. To get IE 7 back I did a system restore. Then you have to completely remove IE7. In run type %windir%\ie7\spuninst\ spuninst.exe then click ok. Once IE 7 is removed, then reinstall it.

Rate this
Rated +1
5 Votes

I have been trying to get IE

Dennis's fix:

"To get IE 7 back I did a system restore. Then you have to completely remove IE7. In run type %windir%\ie7\spuninst\ spuninst.exe then click ok. Once IE 7 is removed, then reinstall it."

Worked for me. I had all of the problems described and it claimed 1.5 hours of my life. Thankfully it's fixed now. Thanks Dennis.

Rate this
Rated -1
15 Votes

ie8 crash

I did exactly the same as you, yesterday.ie downloaded ie8 beta2 which crashed, i then system restored and it has screwed ie7 as well. Now 7 crashes after 2 secs and i cant download anything. i cant even remove 7 as ihave no other browser installed to get it back in. Can you suggest anything i am desperate !!!
thanks, Tony.

Rate this
Rated +13
345 Votes

IE8 Crashing

Hi Preston,

Many crashes are caused by 3rd-party extensions -- you may have some installed that are incompatible with IE8.

Try running IE in no add-ons mode by clicking Start->Programs->Accessories->System Tools->Internet Explorer (No Add-ons Mode).

Alternatively, you can use the Manage Add-ons feature to disable extensions individually.

See if you have the "DriveLetterAccess" extension installed and disable it.

Thanks for your patience -- we are working to improve this experience...

Thanks,

Andy Zeigler
Program Manager
Internet Explorer

Rate this
Rated -1
15 Votes

ie8 crashes

Andy, I did as you recommended, and it works, but you don't have much latitude about what to remove. I removed everything and, it still showed that I was running with things disabled. unfortuately, the big problem is that if another program calls ie8 it calls the original prog, ...which crashes... any workarounds yet? It seems as if you folks need to give the users more options to disable potentially troubling issues.

Thanks for listening...

Chuck

Rate this
Rated +14
174 Votes

Skype add-on crash IE8

In my case that was the "Skype Add-on (mastermind)" that was crashing IE8.

Rate this
Rated -18
334 Votes

IE8 uses different text engine, too

I notice that with XHTML Strict pages, IE8 (beta 1, Vista 32 bit) uses a different text rendition engine than IE7 did. The different engine is used even if the emulate IE7 feature is enabled. However, if the same page is re-doctyped to loose, then the old text rendition is used.

This is not a matter of web standards or CSS. It seems to have something to do with how plain text in a paragraph is rasterized. It does not appear on IE6 or IE7 (before IE8), or on Firefox, Opera, or Safari Beta, no matter whether Strict or loose is used. There is no CSS style that can fix it.

I discovered it while using a font that has some glyphs with very short cursor widths compared to the width for the space character. IE8 rendition does not honor the short cursor width, but instead moves the cursor an amount equal to that for the space character (or it may be using .notdef, which is the same value). The result is a gap between characters, as if an erroneous kerning was applied. I looked at the font with an editor and font validator, and I am certain that the problem is not the font itself.

I don't have a recent version of MS Word, but someone else told me that the same problem can appear in Word. It does not appear in Open Office or even in Notepad.

Rate this
Rated +15
379 Votes

Need to Uninstall

As with most software, you should try to uninstall IE8 before attempting to use a restore point.
Restore does a poor job of uninstalling software, too many files deemed noncritical are not backed up by a restore point, and therefore not replaced.
Using a restore point created prior to a software installation can be used after the software has been uninstalled to make sure all system settings have been properly reset.
I am using IE8 on 1 noncritical computer, and have had no major issues, yet, just some normal Beta glitches.

Rate this
Rated +4
292 Votes

how do you uninstall the

how do you uninstall the beta version and all of it?