March 11, 2008 - 11:07 A.M.
As Guido Sacchi sees it, there has to be a better way for IT organizations to truly understand the requirements of business managers and end users and translate those into effective solutions. Because the way most IT organizations have traditionally gone about it just doesn't work, he says.
When it comes to IT meeting end users' expectations, says Sacchi, "We fail."
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