Industry


Ads by TechWords

See your link here


Sharky's picture
Sharky

Shark Tank

Lost in translation

Programmer pilot fish calls the phone number on the back of one of his credit cards and explains that he's having a problem with the card company's Web site.

One transfer later, he's talking with the Web site help desk.

Help desk: "Wally, I am going to ask you a set of security questions. Which one of these names would you say you are most associated with: Sandra, Elizabeth, Wally, Brenda. What is your answer?"

Fish: "Wow, that's one tough security question. I think I'll choose Wally, since that's my first name."

Help desk: "Correct. Now, what is the name of the last bank you used to pay your last bill for this card?"

Fish: "Atlantic Fed."

Help desk: "No, that is not correct."

Baffled fish, who is staring right at the name of the bank listed on the Web site: "I can't believe Atlantic Federal Bank isn't correct. It's the only bank I use."

Help desk: "Correct -- Atlantic Federal Bank."

Every word matters to Sharky. Use as many words as you need for your true tale of IT life, then send it to me at sharky@computerworld.com. I'll send you a stylish Shark shirt if I use it. Add your comments below, and read some great old tales in the Sharkives.

Now you can post your own stories of IT ridiculousness at Shark Bait. Join today and vent your IT frustrations to people who've been there, done that.

What People Are Saying

Even Worse

I have to answer questions about the address where my EX-wife lives (and I have never lived there).

I've hit worse

A financial company. They wouldn't accept my address because I omitted the "avenue".

1) I have seen conflicting information on what the street is actually named. Legally it appears that there is no "avenue". Once I correctly guessed what was omitted I had no problem doing an address change!

2) I live in a city that has for many years prohibited names that could cause such confusion, anyway. Street names must not be too similar to existing streets. (This is quite understandable. Growing up it got to the point that when the cops showed up Friday night we simply told them that they had the wrong address, the street they wanted was two blocks that {pointing) way. The street names differed by only one letter and to get to that street you had to turn onto ours first.)

Grandmother's maiden name

I once used my grandmother's maiden name for a security question. But when I actually had to answer it for the helpdesk about two years later, I could not remember which grandmother. I first guessed Heissfeld, which is my mother's mother's name. When the woman said, "No", I said, "Sorry, wrong grandmother" and replied with my father's mother's name.

Abbreviations are difficult...

I had a somewhat similar experience with a help desk tech when I told her my name was "Jim". "Sorry, that's not the name we have on record," was her reply.
"How about James?"
"Yes, that is correct."
:-)

THIS SUOND LIKE USER FRENEDLY SCURIRITY

THE LSAT TIOME I CALLED TO ORDOR SMOE MOVITATOINAL TAPES FORM HOTBBABES.CMOM I HAD TO GVIVE THEM MY SOCAIL SCRIURITY NUBMER MYT GRAGRAGE DOOR COODE AND THE COBMINATOIN TO THE SAFE IN MY OFFRICE I ASLO HAD TO MAIL THEM MY ORGINIL BRIRTH CRETTRIFRICATE ID SAY THIS WHINNER DOESNT HAVE ANYTHIG TO CMPOMPLAIN ABOUT

Wow

Jim, I hate to write a negative post, but someone needs to inform you of some Internet etiquette. First, you shouldn't use all capital letters when you post -- people consider it hard to read, and some consider you to be shouting. Second, it looks like you need to take some typing lessons. It's hard to fathom all of those misspellings and typos.

Finally, I think you should check with a reputable credit bureau to see if there have been any suspicious activities on your credit report. I have to believe that the information you gave the company would put you at risk for identity theft.

You must be a newbie

You must be a newbie to this group or you would know JIM always writes like that.

OTOH....

OTOH, who'd want to steal JTB's identity?

Well played, sir

;-)

Jim the Moron

Jim is actually a moronic buffoon, most likely upper management, possibly a CEO trying to be funny, and has a following of equally stupid morons that think he is funny, just a bunch of pathetic losers. I would hate to see the condition of their networks or systems. Paid a small fortune for a degree and don't have a lick of common sense or experience. No wonder the world is in such a crappy state, these idiots are running the infrastructure. Wow, I sound like a crabby old person, and I am not even old.
Well Merry Consumerizumas! Don't forget to spend way too much on crap.