Lost in translation
- TAGS:bank, credit card, security
- IT TOPICS:Management, Security
Programmer pilot fish calls the phone number on the back of one of his credit cards and explains that he's having a problem with the card company's Web site.
One transfer later, he's talking with the Web site help desk.
Help desk: "Wally, I am going to ask you a set of security questions. Which one of these names would you say you are most associated with: Sandra, Elizabeth, Wally, Brenda. What is your answer?"
Fish: "Wow, that's one tough security question. I think I'll choose Wally, since that's my first name."
Help desk: "Correct. Now, what is the name of the last bank you used to pay your last bill for this card?"
Fish: "Atlantic Fed."
Help desk: "No, that is not correct."
Baffled fish, who is staring right at the name of the bank listed on the Web site: "I can't believe Atlantic Federal Bank isn't correct. It's the only bank I use."
Help desk: "Correct -- Atlantic Federal Bank."
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