Preston Gralla

Microsoft exec: We know users hate UAC

March 02, 2008 2:22 PM EST

Here's one of the more intriguing tidbits in the hundreds of pages of emails released as part of the Vista "junk PC" lawsuit: A Microsoft exec freely admits that users are so annoyed with User Account Control (UAC), that they're turning it off en masse.

The recently unsealed Microsoft emails are part of the lawsuit against Microsoft for a marketing scheme in which people claim that Microsoft misled consumers into buying the Windows Vista Capable PCs, even though the PCs couldn't run the most important features of Vista.

John Kalkman, who admitted in one of the emails that Microsoft launched the Vista Capable PC scheme in order to help Intel meet its quarterly earnings, had this to say about UAC in a February, 2007 email:

Biggest thing I'm worried about [concerning Vista uptake] is UAC (user access control). It looks like more and more people are turning off (based on advice from websites) for easier friction free use.

By the way, notice that even Microsoft execs can't remember the proper name of this feature -- it's user account control, not user access control.

It's nice that Microsoft execs know people hate UAC. But nicer still would be if they would fix it.



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