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Preston Gralla's picture
Preston Gralla

Seeing Through Windows

Microsoft exec: We know users hate UAC

Here's one of the more intriguing tidbits in the hundreds of pages of emails released as part of the Vista "junk PC" lawsuit: A Microsoft exec freely admits that users are so annoyed with User Account Control (UAC), that they're turning it off en masse.

The recently unsealed Microsoft emails are part of the lawsuit against Microsoft for a marketing scheme in which people claim that Microsoft misled consumers into buying the Windows Vista Capable PCs, even though the PCs couldn't run the most important features of Vista.

John Kalkman, who admitted in one of the emails that Microsoft launched the Vista Capable PC scheme in order to help Intel meet its quarterly earnings, had this to say about UAC in a February, 2007 email:

Biggest thing I'm worried about [concerning Vista uptake] is UAC (user access control). It looks like more and more people are turning off (based on advice from websites) for easier friction free use.

By the way, notice that even Microsoft execs can't remember the proper name of this feature -- it's user account control, not user access control.

It's nice that Microsoft execs know people hate UAC. But nicer still would be if they would fix it.

Related Posts:

What People Are Saying

Why NASA has somewhere to fly

Vista--in general
UAC--specifically

SUCK

So badly that outer space is a vacuum.

You guys can't make up your minds...

So, Microsoft comes up with UAC, which IS very annoying, but can be turned off for the power user. UAC came about because Joe and Jane Average User was responsible for 99% of screwing up their computer...I've seen these types browsing online, and they'll click away at BS "virus/spyware" popup ads, thinking it's a real Windows message. At least UAC will make them think twice.

Besides, if MS didn't create UAC, you'd all be complaining that MS ain't doing enough. Well, which is it? Make up your minds!

And yes, Mac OSX DOES indeed annoy you with confirmation prompts on installs, but you didn't mention that, did you???

Lastly, who really gives a sh*t whether an MS exec knows the exact name of UAC? It was an internal email, anyway...โ™ 

UACondom v.s. real security

The problem is they failed to fix many (any?) of the fundamental security flaws from the "browser-in-kernel" model. It might break a lot more things. I've no idea why they changed the driver model (except to protect HD-DVDs). So they spend 8 billion dollars on a bigger tangled ball of string, and add a few layers so you can authorize screwing it up, or say no leaving it broken or dysfunctional.

Windows could be rewritten to be modular and where things are decoupled enough that there are few places for cascade failures. (When you have one layer, one failure is a cascade). Linux has faults and breaks, but they are in separate domains so when your email breaks, your browser still works. Even an unbootable system often will work almost normally from a live-CD. For that matter "pen drive linux" is portable across most machines.

The problem is because Microsoft doesn't want anyone to ever make a "pen drive Windows" or even a Live CD, they tangle things together to tie it to one configuration. But when one node breaks, every node in nearby links are affected. Even all the extraneous links can cause problems.

They can choose to untangle it, and it would probably not cost even $8 billion (there is embedded XP for a start). But if engineering is about lock-in and DRM, and not about robustness, reliability, and quality, you will get what was specified.

UAC and much of the rest are an attempt at bolt-on security, but only built-in security actually works. Instead of actually making Vista more secure at a fundamental level, they add things apparently at the last minute as protection. High-security deadbolts on thin wooden doors.

Yes, I am complaining - because Microsoft could make things much more secure (beyond locking you out of your own hardware with their DRM) and robust, but chose eye-candy and annoyances instead. Shouldn't I say a facade is a facade instead of complementing for their nice painting of a vault door?

He's Right

I'm no friend of Microsoft's -- most of my PC's run Linux. That said, I have one laptop which runs Vista Premium and those nag boxes are what I would expect from a consumer grade OS which has a good security component.

Microsoft relies on the system administrator (you) to be the final arbiter as to the properness of an attempt to install software on your machine. Those people who turn this stuff off will get bitten -- their machines will slow down, turn into molasses, and melt onto the floor. At that point they will be trying norton anti-virus, ad-aware, spybot search and destroy, et al. and be crying about how Microsoft didn't prevent this when it should have.

In the end, Microsoft doesn't own our machines -- we do. And turning off the sharpest of all the tools Microsoft has given us to maintain that ownership is, in the end, giving it to a botnet gang.

UAC is good

I've been running on Vista for well over a year now. UAC has been a godsend in terms of keeping my PC up and running. I have not been hit by the spyware and adware that just seemed to creep into my previous XP implementation. It would be easier to stomach if application developers fixed their apps so that UAC would not need to be invoked by simply running the program. UAC should only have to be invoked on installation.

By the way, I also just bought an iMac with Leopard. As far as I can see, it uses UAC as well. I'm prompted for a username and password every time I install an application or driver.

Dude - it's just safe, smart computing.

Hmmm, but you say--

You say, "By the way, I also just bought an iMac with Leopard. As far as I can see, it uses UAC as well. I'm prompted for a username and password every time I install an application or driver."

Hmmm, an apple is the same as an apple tree you say????

I use a Mac on the road and a PC at my desk. The Mac ONLY asks for a password ONE TIME, when you INSTALL new software. Period. Not several times and over and over.

So your point seems worded to confuse the reader, not enlighten them. Could you be a paid shill??
Just a thought.

en

sure looks like he said what you said

he said, "every time I install an application or driver", he never said "several times and over and over." Make sure you are reading what he wrote and not just assuming from the first couple of words...

could you just be a thread crapper?!?!?!

Vendors should be sued for their stupidity too!

I, like millions of others, don't like Vista either. But what pisses me off the most is the fact that the hardware vendors are also stupid and don't realize that they damaged their own revenue when they stopped offering the option of having XP installed on the computers they sell. And for buyers it's such a harsh task having to reinstall the OS... I've been delaying the purchase of a new laptop mainly because of that! Don't you hate the Vista monopoly?

Vista reminds me of IBM's OS2 in some ways

Vista reminds me of IBM's OS2 in some ways. You needed lots of expensive hardware to run it.

The only differences are that OS2 had (and still does) fans and IBM never lied about what hardware could run it.

Too many things to remember

Microsoft is used to create too many things, services, products etc and many times, they are not able to keep quality.

It's hilarious the exec forgetting the name of the service. Reaaly funny, specially for Google's people :D