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Mike Elgan's picture
Mike Elgan

The World Is My Office

Microsoft is right. HP is wrong. Again!

Funny thing happened this week in the tech press. On Thursday, the Inquirer printed a story with the headline "Touch Screen Is the Future of Computing, Says Microsoft." The very next day, Vnunet.com published another story headlined "Touch Screens Are Not the Future of Computing, Says HP."

Microsoft is right. HP is wrong. Again.

In the 1970s, a talented young HP engineer invented a low-cost, highly efficient personal computer. He desperately wanted the company to fund and build the PC, and he pitched it passionately. If HP had more vision back then than it does now, the company would have allocated five million dollars and 30 engineers to the project, and would have leveraged in-house talent to become the driving force of the entire personal computing revolution. HP, however, saw no future in it, and rejected the engineer's proposal in totality.

So Steve Wozniak left HP and joined up with Steve Jobs to found Apple, and the rest is history.

HP is kinda sorta making the same mistake again. HP's CTO Phil McKinney proclaimed this week that touch computing, although interesting, is "not the future of computing," and his reasons why reveal why he doesn't understand it.

In the article, McKinney is quoted as saying that touch interfaces have "only limited use for desktops and laptops... and will not replace the keyboard and mouse." Why, because users have to "reach over to use the screen" and that typing on glass is unpleasant.

Well there you go. HP, or at least McKinney, cannot see the future (again), which is why the company and the CTO don't believe in touch.

Touch desktop PCs won't be the idiotic laptops Microsoft and Dell have been showing, where the touch display is vertical, and the user has to hold his arm up to use it (unless in presentation or meeting mode). Touch desktop PCs will be like drafting tables and touch laptops will snap open flat for use in touch mode.

And they won't prevent you from using keyboard and mouse, although you'll be able to go without the mouse and use an on-screen keyboard when you want to. You'll be able to pull out a cheap, wireless physical keyboard for real writing and, in the case of desktop PCs, it'll rest right on the slanted touch display if you want.

And some of the chores now done by keyboard and mouse will be handled by voice command.

Just as much of HP's multi-billion dollar business is now built upon the foundation of what the company rejected as having no future, in ten years time, much of HP's business will be built around systems with touch interfaces.

Ironically for HP, the touch UI race will be a contest largely between Microsoft, which will make the system HP will sell, and Apple, which was founded by the guy who's idea for a PC they rejected. And the contest starts in earnest this year.

Microsoft has been quite vocal about touch support in this year's Windows 7, and its desire to develop a consumer version of its Surface product. 

Apple leads the industry in multi-touch UI-related patents for devices large, small and everything in between. 

Even though McKinney dissed touch, HP has been developing some interesting technologies in its labs around touch for some time. Which means nothing. HP is the Xerox of our age, developing all kinds of incredibly great technologies in the labs that the company just can't figure out how to turn into products -- because it never recognizes a great idea when it sees one.

HP is simply and literally out of "touch" with the future of computing. Again.

What People Are Saying

It's true. Touchscreens are not the future.

As someone who has been working for a restaurant point of sale vendor for 13 years, I can tell you touchscreens have been the standard interface in this industry for at least that long, and have been common for closer to 20 years. It's just that incremental improvements and the addition of jestures have made them useful for a greater variety of tasks. I can also say with certainty they will never replace the keyboard and mouse. Different tasks lend themselves to different interfaces. And touchscreen keyboards turn touch typists into hunt-and-peckers. Welcome to old technology.

Yes, and no... and yes, yes and its all relative

Of course touch will only be used where it's applicable. Unapplicable places where its used will not function well and probably fail. Same with voice. Of course the keyboard and mouse will be around for a long while. 3d projections would probably have an issue with security (can you imagin being in a library when a 3d porn popup jumped outta a clever spam email... as voices moan and you quickly try and close it, in these instances they always seem to take forever to close, and kids start to cry and mothers are huffing at you) OF COURSE each technology will have its place, and an old technology will ONLY be replaced when a new one COMPLETELY replaces EVERY function of the old one AND for cheaper. How long have toilets been around? Can't somebody make a better one? Of course... but are they cheaper...? NO. Thats my example... toilets.

HP is a printer company. It

HP is a printer company. It always has been and it always will be. The fact that they bought Compaq does not change that. If they wanted to stay in the PC business, they would allow the Compaq folks back to the forefront to do what they do best: make quality computers. Just because HP can buy and brand a computer doesn't mean they understand them.

Mark Hurd proved that when he "laid off" most of the Compaq workers in favor of the HP side of the merger. That's what happens when you put an accountant at the head of a technology company. It's not all about the numbers.

And, no, I am not a former Compaq employee.

Mike Elgan's blog

Is anybody looking, or is HP the only consumer product that has both desktop and laptops enabled for Touch ? On the shelf at retail, HP is the leader for PC touch...Don't think HP is wrong on touch, wonder where everybody else is!

Poco

Touch screens - are not and will never be that big a deal

Eventually - completely portable touch panels combining keyboard elements, display elements, control elements, and choice of layouts with apparent textures

Also - comprehensive user-computer speech interaction including user voice control commands/questions with intelligent PC and Intranet/Regional/World Net feedback

And - 3D projection for 3D information

Plus - rapid speech translation with rapid speech transcription to audio and text

Wrong - wrong -wrong

Voice commands? In a workspace with small cubicles or a library, are you nuts? Think about noise pollution and security.
The mouse is quiet, they might even be able to get rid of the click. Of course if you were working from home...
Touch screens? Bah humbug, I've got a 1920 by 1200 screen that I like clean! Smudges would be unbearable.
What's wrong with the mouse? Aren't you steering your car with a steering wheel? How long ago was that invented? How long have people fantasized about a joystick control like a fighter aircraft, yet the steering wheel still rules.
Would you want an iterface wired to your brain? What if your mind wandered and you thought about sex every 15 minutes...

Brain interface?

"Would you want an iterface wired to your brain? What if your mind wandered and you thought about sex every 15 minutes..."

... then I'd say you were behind the curve. :P

Probably, your company's web filters would kick in before your computer loaded your favorite porn sites. Either that, or you and your officemates would quickly find out who really was the most depraved among you. Sounds like a good thing to me either way.

Touch Screen - Mouse?

Neither. A few years back I bought a used Toshiba Satellite with the trackball pointer that hung off the side of the keyboard. Loved that trackball. No more running the mouse off the mouse pad, lifting it and repositioning it. So when I had to spend for a new laptop, I also got a trackball mouse. Touch Pad? Ha!

You want touch pad or touch screen? Why bother.

The future will be a variation on the Wii remote. Forget about touching the screen!

There are situations when a

There are situations when a mouse and a keyboard are the best human interface and others when a touch screen is best, others when voice activated is best and even other forms not even invented yet will be best. When technology is involved the future is always more diversified than we'd like to believe and specially so from a business point of view. I'd even go as far as to say that's one of technology's more positive aspects.

Are you a painter?

If you are as old as I am, you'll remember "lightpens" that you touched to the screen to select options. Now we don't need the pens. What happened? Try holding your arm out from your body for extended periods. Very tiring isn't it? As your muscles get fatigued, your aim becomes worse. As much as I like touchscreens (and hate finger grease all over them), they are only good for short durations. Maybe if we positioned the screens down where the keyboards are it may become viable, but not until then.