Robert L. Mitchell's Most Recent Posts

Workforce Opportunity Services partners with businesses, restructures college curricula to put vocational skills first, and offers a pay-as-you-go model for higher education that lets low-income students graduate debt free. It's a model that America's colleges and universities might do well to follow.

As ServiceNow's CEO sees it, service management automation shouldn't be limited to IT.

In IT service management news feeds are rising as a key repository for answers says Frank Slootman. And eventually social news streams will displace the fielded database as the dominant information repository for IT service management.

I thought I had plenty of time to get my Web site off Microsoft OLSB, which goes dark this Monday. Boy was I wrong.

Yes. And no. Rated at 1.6 cents per page, HP's Officejet 8600 series all-in-one inkjet printers could cost less to operate than a monochrome laser printer. But it could also cost much more. Here's why.

Anti-virus software used to bog down my old XP machine, and since moving to the Mac I've enjoyed "going naked." The Flashback Trojan has me wondering if it's time to suit up again.

This year more IT organizations say they're seeing a Cobol talent shortage, and the number of programmers nearing retirement has spiked since our last survey on the subject. Insider (registration required)

Despite all of the hoopla over health information exchanges and interoperability, my own health care provider's electronic medical records system mostly limits data sharing with other institutions to faxes and PDFs.

When travel disasters struck, mobile apps helped. But they were no panacea.

Are add-ons a productivity boon -- or an excuse for lazy practices and uninspired Web site design?

Here are a few takeaways, interesting comments and other tidbits from the Predictive Analytics World conference.

Uplift modeling can dramatically improve outcomes. So why aren't more businesses using it?

It's hard to get excited about a product that's so far removed from where business innovation lies today. Insider (registration required)

The credit reporting agency is bringing in mountains of data to keep one step ahead of the social media giants.

Its plan to transition Office Live Small Business users to Office 365 calls for the user to do all the work.