Alex Scoble

How Not To Handle Support Calls (Link To My IT Manager Blog)

Yesterday, I blogged about a recent experience that one of our users had when they called T-Mobile during a GPRS outage in San Diego.

Basically, it's some of my thoughts, in relation to the incident, on how IT pros should handle support issues.

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Posted by JR Raphael |

Posted by IT Blogwatch |

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