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Offshoring might be security hell
5 comments- IT TOPICS:Security
Read this article and then talk to me about how you feel. Lots of big banks and credit card companies have offshored their call centers. Call center employees have access to banking and credit card customers personal information. A large quantity of this business is in India.
India's laws are different than U.S. law. Tracking down some rotten schmuck who compromised personal information and commited fraud to the tune of $425K is probably not going to be a fruitful pursuit. He worked in a call center in India. No one even verified his address before they hired him. Now they can't track him down.
According to the story, "The National Association of Software and Service Companies (Nasscom) in Delhi has set up a national skills registry (NSR) of employees of back-office operations and call centers in order to provide employers with information about potential workers." But this guy wasn't in the database. I just wonder what the hiring process looks like over there. Guy walks in off the street, gets hired in a call center, after all, how many brain cells does that take? Is put to work without the background investigation process and voila, he has access to sensitive information.
If anyone knows of any examples personally, of a company that has offshored their call center to India from the U.S. and has very tight security, I would like to hear about it.
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