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Pressure's on Salesforce.com to integrate
2 commentsComputerworld has a story today about Salesforce.com's integration struggles, including accounts of a couple of customers who have bailed out of Salesforce because it didn't mesh well with their back-end apps (note that one of these accounts is a major NetSuite reference customer). This highlights an ongoing issue in the SaaS world: back-end integration is a complex process involving interaction between the user and the SaaS vendor. Currently, it's an inherent weakness of the SaaS approach. Salesforce.com gets more than its share of criticism for this because it's such a poster child for SaaS, but all SaaS providers have the same issue.
Salesforce created AppExchange to address the integration problem and last week rolled out some pre-configured SAP connectors. In fact, Salesforce actually has a chance to lead the industry in this area if it can take advantage of its head start in building a suite of tools and packaged integration modules.
It's all about building a SaaS ecosystem. Chris Hoffmann, Senior Principal & Director of Research, TripleTree, LLC, will present a session on that topic at SaaScon. Be sure to check it out.
The SaaS Revolution blog is brought to you by SaaScon and Computerworld.
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