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Martin McKeay's picture
Martin McKeay

Security Matters

Heads roll at AOL

I'm sure no one's surprised to hear that someone has lost their job at AOL over the search record debacle .  Let loose the search records of 600,000 customers without properly anonymizing the data and there's bound to be some repercussions.  I think my favorite headline so far is "Reason for leaving last job: Violated the privacy of 600,000 company customers".  That would definitely sum up the situation of the poor drone who released the database.  I feel bad for him and his boss, who were fired for their transgressions, but I feel a little less sympathy for their CTO, Maureen Govern, whose resignation probably involved some financial compensation, at least if it's like the few resignations I've seen.

I'm hoping that the other search engine companies will sit up and take notice.  Google has already proven that they understand the value of their search records, but what are some of the other search engines (or at least the people who manage them) take from this experience?  Will players like MSN and Yahoo take this as a warning not to let a similar incident happen to them or is some sales director in the organization see this as an indication that the information is worth selling?  Given that Time Warner's stock has taken a slight hit, I'm hoping any wild ideas inside these companies will be quashed before they can see the light of day.

What People Are Saying

Incidents like this are so

Incidents like this are so common these days... yet the question remains: why aren't these companies protecting customer data?

This doesn't just go for AOL. A recent blog post informs consumers that websites like classmates.com and even Amazon are not secure, putting your password (and in some cases credit card information!) in jeopardy.

This combined with past security breaches involving financial institutions (remember Bank of America?) raises some serious security questions.

There have been so many examples and precedents... when will search engines, government organizations, financial institutions start caring about protecting the information we, as customers, entrust them with?

Mila: "There have been so

Mila:

"There have been so many examples and precedents... when will search engines, government organizations, financial institutions start caring about protecting the information we, as customers, entrust them with?"

When the costs of dealing with the loss or theft of this information rest on the shoulders of those who failed to protect that information and not the victims whose data was lost, that's when.