Use two-factor authentication, unless it's too hard
- IT TOPICS:Business Intelligence, Security, Software
Banks have been told that they need to start using two-factor authentication to verify their customers' identities by the end of this year. More accurately, it's been strongly suggested, but there's no mandate and no penalty for not doing so. And guess what, if there's no penalties for not doing so, they probably won't.
I feel for the banks; the effort to support two-factor authentication in an enterprise, where you control the configuration of 95% of the hardware (be realistic, few of us actually have control of 100% of our systems) is not a minor issue. Imagine a situation where you not only have to support Windows and Mac users, but you've got multiple versions of each OS with a possible Linux user thrown in occasionally. Not only that, the the technical abilities of your end-users will range from computer scientists and hackers all the way to folks who can barely find the power button on the front of the computer.
I don't think I like the solutions the banks are coming up much better than the current situation. I had a talk with Ravi Ganesan of TriCipher several months ago, and the crackers already have ways to overcome most of the 'single factor+' authentication methods. They involve things like botnets, man-in-the-middle attacks, and viruses, so single factor+ is better than a simple password, but I'm not sure that the additional effort is actually worth it. Additionally, the extra information a customer is required to send each time they use a new system may actually reduce their overall security; an attacker can still fool a customer into giving up the information, and now they'll know a lot more about the victim, allowing for other attacks and possibly identity theft.
There are no simple solutions to this issue. One I've heard mentioned before, but not seen lately, is having a one-time PIN sent to the phone number of record for the customer. This doesn't solve the problem for everyone, but for the people who have cell phones or only do their online banking from home (a good idea anyways), this works as an excellent form of two-factor authentication. Someone probably has a way to break this too, and there are probably a number of situations where this won't work either. But I feel safer getting a phone call from my bank than I do having to give up a lot of private information again. And again.



