Woman triumphs over cell phone
- IT TOPICS:Emerging Technology
Don't laugh! I'm celebrating. Here's the scoop. I purchased a new Motorola L6 phone (on ebay, because have you SEEN the price of cell phones without a contract?), but little did I know that the L6 is actually not an American model phone. The L2 is, and the L7 is, but evidently, the L6 is the Asian or European version of the phone.
No problem. I plugged the SIM card in, the phone worked beautifully, life is good. Wrong. Life was good for about a week. And then the phone started losing service in the oddest places at the oddest times. And since it's a quad-band phone, I couldn't figure it out. It all came to a head yesterday when I arrived in Nashville. I pulled off the interstate and had service for about three seconds, then nothing. Really nothing.
By this morning, I'm in a complete panic. I'm away from my office and my lifeline is my cell phone. I putzed around on the Cingular web site trying to figure out what the problem was, but found nothing right away. So I called the company. To say their customer service was lacking is a complete understandment. It's a sad issue with many of today's larger businesses -- customer service just isn't.
I go back to the web site and it turns out that several customers have had this same problem. Now we're getting somewhere. Five downloads and about an hour later, I've figured out how to mod the phone so that it picks up the fourth band in the quad-band group. Triumph! I beat the cell phone. Ha.
But I have a question: When did cell phones get so complicated? I've seen the books (and carefully avoided them) that tell all the little secrets about modding cell phones. But when did this happen? I'm sure I'm showing my age here, but do we really need a cell phone that's so advanced that you can access the programming files and make changes to them?
Don't get me wrong. I'm the queen of gadgetry! I have, at some point, had everything from the Treo to your standard, no frills flip phone. And I admit to loving the Treo, mostly because it combines devices, meaning I have less to carry around with me. But if you're just using a cell phone, with no built in organizer or hand-held computer capabilities, why in the world do you need all that sophistication in a phone?
I'd love to hear your thoughts on it. What's the benefit of the complexity?



