Industry


Ads by TechWords

See your link here


Your credit card data may have been compromised. But don't worry.

Two most unwelcome letters arrived in Saturday's mail. One, from my local bank, alerted me that my wife's VISA debit card "may have been compromised" by an intrusion into an unnamed merchant's database. The other stated that my VISA credit card was also potentially at risk. Given our shopping patterns, it's fairly safe to assume that we were a victim of the TJX break in.

The bank that issued the VISA debit card is canceling the card and sending a new one. But the issuer of the VISA credit card, which tells me it had 4,000 customer accounts compromised, is not. It wrote that "there is no reason to believe that your card information will be used for any fraudulent activity."

Uh-huh.

The letter goes on to say that if I really want to, I can ask to have the card canceled and reissued at no charge. I was on the phone in five minutes, and you should be too if you get one of these letters.

Most certainly there is a risk that the stolen data could put my credit card at risk. I asked for a new card and would recommend that anyone else who receives a notification do the same. Even if the risk were small, why take it? There is little upside for the consumer who does not ask for a new card. But there is a big benefit for the issuer, which can avoid the costly process of canceling compromised cards and mailing out new ones to every customer whose card was affected.

Now for the bigger question: Why am I in this situation in the first place? Why do TJX and many other brick and mortar retailers continue to store my credit card number when online retailers apparently do not?

When I shop online I'm almost always asked if I want the merchant to save my credit card information. I always say no. TJ Maxx and other retailers never ask this question and apparently go right ahead and store the my credit card data without asking. I see no convenience benefit when they do this because I am still asked to present my credit card each time I make a purchase. But there are obvious marketing benefits for the retailer who retains credit card numbers in its database.  Retailers are not supposed to do so - it's against the Payment Card Industry Data Security Standard rules. But too many merchants continue the practice. According to the Computerworld story above, some blame their legacy point of sale systems for gathering such information by default.

Uh huh.

While it's true that TJX security was inadequate to protect its database, the bigger problem is that data that shouldn't have been there in the first place. Its customers' credit card numbers - my numbers - were compromised.

To retain my business TJX needs to change its practices. Until then, with respect to protecting my credit card data, ordering online through Amazon.com and other reputable e-tailers appears to be a much safer bet than using a credit card at my local TJ Maxx.

What People Are Saying

Discover compromised

i only order through 2 some times 3 online retailers that i trust. I had a call from Discover card that someone was trying to open a paypal account. i confirmed i bought several things from Amazon.com, LL Bean, and bought E-tickets from Orbitz.com for May. but i don't know or bought anything by NY or paypal. Discover closed my account and are investagating and will issue me a new card with diffrent #'s on it.
i don't use my card alot only several times every three or four months. my chase i only use once a month to pat my cell phone bill at MetroPCS.com, so, chase is still ok for now.
i guess you can never be careful online or at retail stores.
lately i have been using cash only when possible.
i also check my annual credit report through the three credit bureaus, Equifax, Transunion, and Experian once a year, to make sure everything is ok.
my Daughter's Visa Debit card was compromised someone posing as a company from the Netherlands, she only uses her card to pay her cell phone bill and order from Amazon.com.

I received a call this

I received a call this morning from my bank that my Visa debit card has been compromised. I'm not sure if this is the same one, or if somebody new has started up with this scheme, as I have not shopped at TJ Maxx, but I have with Amazon. Just be aware that this issue hasn't gone away.

It is NOT a tjx problem this

It is NOT a tjx problem this time. They patched the holes in their system, I would read more current information. This one is on the debit processors this time. (Star, etc.)

amazon

It appears amazon's been hacked as well, but no one is interested in acknowledging it at either Amazon or the credit card companies. So online shopping isnt' any safer.

How did you trace it back? I

How did you trace it back? I have now had this happen to me twice within 3 months with 2 different debit cards. It is obviously a store a frequent. I do not make online purchases. I have contacted all the mastercard numbers and no one can seem to track down who is getting my numbers and making purchases in Mexico. I am now buying everything in cash not knowing what local business is doing this. If anyone has any ideas please pass them on. Thanks!

If you really had your Visa

If you really had your Visa debit card used by someone else to make fraudulent purchases, you would get your money back. Even though it isn't a credit card, Visa debit cards have the same fraud protection as Visa credit cards. $50 is the most you should be liable for.

Amazon does store cardholder

Amazon does store cardholder account numbers. My card number is always there when I place a new order. Amazon has no opt-out provision available.

Having just (apparently)

Having just (apparently) become the victim of this myself, I'm less than concerned about TJX being a "Victim" than I am in the fact that I just lost my entire checking account balance when my Visa Debit card number was stolen and used to buy a bunch of crap in Mexico. Somehow I'm feeling slightly more vicitmized than TJX. They lost data. I lost a week's pay.

| ...I just lost my entire

| ...I just lost my entire checking account
| balance when my Visa Debit card number was
| stolen and used to buy a bunch of crap in
| Mexico.

This happened to me, and I traced it back to University of Phoenix office perps stealing my debit card and using it to pay bar bills in Mexico! UoP refused to do anything about it.

Strong accusations about the

Strong accusations about the UOP people stealing your data. Who did you report it to?