Industry


Ads by TechWords

See your link here


Dell no longer selling HP products ... Period

Always nice to wake up to bad news.

I logged into my Blackberry today and saw that my Dell software and accessories rep had replied to my request to get a quote for HP Color LaserJet 2500 toner cartridges.

Unfortunately, instead of getting a quote, I was told that Dell is no longer selling HP products.

This is very dissappointing, as until now, Dell has been our sole source of IT-related items.

I can only assume that this is a decision that was made by management since Dell can still get the parts through the various distributors that they use such as Ingram Micro.

Oh well, life marches on. Went  to Newegg.com to purchase the cartridges and as far as I can tell, even with increased shipping costs, I saved about $50 total on 8 cartridges of the various colors and 1 drum kit.

Really makes you wonder what business think when they make decisions. Dell makes money whether they sell an HP printer or one of their own and they are doing a disservice to their customers by not offering HP supplies. Of course, they are instead offering deals on Dell printers, which means that they are making even less money on the enterprise, especially since they can probably sell the HP printers at higher margins.

I guess they must have come to the conclusion that this was a necessary business move in their bid to become THE big honcho in the printer business.

Only time will tell if this helps Dell or not, but it certainly can't be good news for HP.

What People Are Saying

In my view, Dell could have

In my view, Dell could have continued to sell HP products purchased through their distributors while passing the higher prices on to their customers.

At the very least, they should have continued to supply toner and other accessories to their customers.

Just disingenuous to say that you want to be a business's go to supplier for their IT needs and then say "but we don't sell that".

HP cut off Dell, not the

HP cut off Dell, not the other way 'round. (just confirmed this with a company insider) Dell had been HP's LARGEST RESELLER, but when Compaq merged with HP, HP refused to continue selling to Dell at a discount commensurate with the volume they were selling.

I'm sure Dell execs' desire to push their own printers factored into their decision, but HP made it an easier decision for them.

That's been my experience

That's been my experience with HP printers, too. When I first got an XP machine, the HP printer drivers kept crashing. I downloaded the latest version of the drivers from HP's site without any improvement.

When I called, the only real option was to pay $45 to talk with someone who rather quickly told me I needed to buy updated software with support for XP at a cost of $35. With the phone call, that's $80 for one CD; quite a profit-builder, I'd say.

It would be bad enough if they offered an option to buy the XP disk, versus providing it free online as most manufacturers do, but it especially irked me to have to PAY someone to tell me to BUY something.

I used to think of HP as the exemplar for its great support of printers and test gear. I don't anymore and I won't be buying from them again anytime soon.

Given that HP provides NO

Given that HP provides NO Customer Service to any of their clients currently. (Yes, they have a number you can dial, but that doesn't mean you get any service from it). This was a wise decision on Dell's part.

I would not want to have any association(unconcious or otherwise) with HP either. I used to buy their products exclusively, but would never buy anything again that had their logo on it.