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Shark Tank: Say, that might work!
26 comments- IT TOPICS:Careers, Management, Personal Technology
This pilot fish is a third-tier support tech for a big retailer in the U.K. "I received a call in my queue asking me to blacklist an e-mail address," says fish. "Reason: The e-mailer was a former employee who was mailing his former colleagues with abusive material."
Fish ponders the request, then calls the HR department staffer who sent the request.
I could block e-mail from that address, fish says. But the abusing e-mail is being sent through Hotmail. If fish bans that address, the former employee can just get a new one.
If that continued, fish could end up banning all Hotmail accounts.
And then the abusive e-mailer could do the same thing at Gmail, and then Yahoo, and then every other free e-mail provider.
Reports fish, "I said to the HR person, 'Why don't you just write to him telling him to stop mailing the staff and that if he didn't stop you'd take action?'
"He thought for a moment, and then said, 'That's an idea.'
"I closed the call, citing 'nontechnical solution implemented.'"
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