Shark Tank: The perfect way to start the day
- IT TOPICS:Business Intelligence, Networking, Personal Technology, Security
This pilot fish works at a research lab on a military base where there have been problems with "CMIs" -- incidents where messages containing classified information are sent on an unclassified network.
"Because of some screw-ups by the users, the high-ranking folks decided to have the log-on scripts once a week throw a pop-up that mentions the process for reporting a CMI," says fish. "When a classified e-mail is sent on an unclassified network, recipients lose their PCs for a few days and the techs have to drop everything to wipe the box."
But there are problems with the pop-up message, starting the first day it appears. First problem: The message disappears after about a minute, and even though it's only a six-line message, that's not enough time for some users to read it all the way through.
Second problem: Many users immediately close the pop-up window as soon as they glimpse the dreaded letters "CMI."
"The message didn't have huge, blinking letters screaming 'THIS IS JUST INFORMATION!' that our reading-challenged users so desperately need," fish says. "So the early birds started calling the help desk about it, fearing they had a CMI."
Then comes a larger problem: Just as most of the users are arriving for work that first day the pop-up appears, the military base's proxy server dies.
And the help desk techs are all in a regularly scheduled weekly meeting.
"So the users logged on, got a message that mentioned the feared CMI and disappeared too quickly, and then they couldn't get on the Web," reports fish. "And when they called the help desk, they got a message saying all operators were currently busy.
"We had 28 voice mails after a 30-minute meeting, and I'm guessing two out of three didn't bother leaving a voice mail. Some of the users crawled under their desks and pulled the network cable from their PCs, just to be safe!"
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