Why can't Comcast run DNS servers?

I've been having similiar

I've been having similiar DNS issues as well. I'm glad it's not just me. Time to start blogging about it.

Comcast poor customer service

Nope sir, I beg to disagree with you. Comcast should let China run their company for them. They focus too much on stupid commercials and lack the know-how and politeness to attract and retain customers. I have had horrible, horrible experiences with this 3rd class company, that it is shameful.Tonight, they lost a customer in Indianapolis, IN. The issues could have been resolved quietly with no incidence but their customer service ineptitude became disruptive, leading them to loose this loyal customer of many years. Management at COMCAST should sit up to market branding and learn ways to gain competitive advantage in the market begining with training their front line staff. There is nothing COMCASTIC about this company.

Emmarex

You've been quite lucky if

You've been quite lucky if you've been trouble free. I've been trying to track down an issue with my Comcast line for days. I've had similar problems in the past as well. I'll have normal cable speeds in the morning, then no service at night. Sometimes my service will go out 4-5 times in a day. A recent hour long call I made to Comcast tech support solved nothing. Through my own research, I've figured out that Preston Gralla is right on. Comcast's name servers, or lack thereof, are indeed the culprits. My modest understanding is that they have a poorly serviced, insufficient backbone for the number of customers they service. Adding to this the issues they have with DNS, amounts to unreliable connectivity at best. I'll try the link you suggested Preston. Thanks for the help.

I had a similar problem with

I had a similar problem with comcast and their intermittent disconnects. With no helpful information from their staff I realized that the modem was cheaply made and over heating. Long story short the problem was solved and the modem operated in the fridge. Thats comcastic! Now the internet Gods have blessed my city with cheap, fast, super reliable utopia fiber optics. I now put "high speed" internet connections like cable and dsl in the 56k category. Of course utopia is not available in cities where comcast has office buildings, makes me wounder how much they spent to buy off some city officials. What a comcastic way to run a business.

Comcast | The poor Choice in Communication's

I have to agree, I have had comcast for several years based on them being the only provider on some of the area i have lived. Comcast for the most part has the right idea in what to provide and how to do it. Unfortunately comcast like many other large companies has lost sight in what it takes and how they have gotten to where they are. Comcast lacks communication throughout their company this being the largest reason for set backs and issues with consumer accounts. I too have experienced issues with their DNS setup on the business side of things and it has proven to be messy. Comcast has one major faulty - They do not listen to their customers. I don't believe any one here is bashing Comcast as a whole simply sharing their experiences - As this is a free country and expression to such is your choice and right. Honestly - go to google and search "Comcast Reviews" and you too will see this site is nothing in comparison to what is returned. Comcast is and always will be responsible for their downfalls - no one can fix it but Comcast. And is the severity of comments listed across the web effecting customers all over the US one trend remains a constant though out time " They have yet to even attempt to improve on there issues "! Their record speaks for its self plain and simple. Comcast is a decent TV Service Provider and should stick to what they now simply put. Its like going to the Supermarket and Choosing to Bank with one of their in store Banks - You always have issues. Adding to the fact that "you should bank where you buy Bananas" Same story here, you should expect great service for internet or phone from a company who only knows Cable TV.

Regards'
Another Dis-Satisfied ComCast Customer.

Alternative to Comcast DNS

Those of you who are having problems with Comcast servers, I invite you to check out OpenNIC. Free DNS, no strings attached, with a growing list of servers throughout the world. Plus DNS monitoring and status reports, as well as a community of DNS junkies who can help with setup and troubleshooting.