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Shark Tank: Isn't that special?
51 comments- IT TOPICS:Management, Networking, Personal Technology, Security
This user works the graveyard shift, and he needs help with a password issue. Analyst pilot fish is on call, so at 11:15 p.m. he gets the user on the phone.
Fish: I need you to think of a password that is eight or more characters, numbers, letters and a special character, then tell me what you want it to be and I will create it for you.
User: "One, one, two, zero."
Fish: OK, that's four. It needs to be eight or more characters.
User: "A."
Fish: One, one, two, zero, A. That's five. It has to be at least eight characters.
User: "C."
Fish: OK, that's six.
User: "K."
Fish: One, one, two, zero, A, C, K. That's seven. Now we need a special character, anything that is not a number or a letter.
User: "What kind of special character?"
Fish: Um, anything that is not a number or a letter.
User: "Cat."
Fish: Cat? Cat is a word.
User: "Heart."
Fish: Heart?
User: "Uh-huh."
Fish: Where do you see this on the keyboard?
User: "Oh, you need something on the keyboard?"
Fish: Yes.
User: "OK, pound sound."
Fish: Pound sound?
User: "Uh-huh, on the number 3."
Fish: "Oh, the pound sign.
"I repeated the entire new password, confirmed the user ID and made the change," says fish. "The conversation ended shortly after this point.
"At 6:25 a.m. the next morning, Fred from the help desk called me to report a password issue.
"It's the same user."
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