Many banking Web sites just aren't very user-friendly. That's the conclusion of a study by Web usability experts Change Sciences Group Inc. In order to grow beyond the tech-savvy early adopters, online banking needs substantial upgrades in usability. (Think: Mom and Pop.) The study looked at 16 online banking sites and found:
Nevertheless, some bank sites obviously "get it" better than others. The three best sites overall are:
More study results are here.