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Shark Tank: What's the opposite of 'finger-pointing'?
64 comments- IT TOPICS:Hardware, Personal Technology, Servers & Data Center
It's years ago, and this pilot fish works for a software outfit with a customer who has a hard problem.
"The client was experiencing downtime daily," says fish. "The problem appeared to be caused by the system console. The vendor would send a tech who would restart the system, failing to find the cause."
After more than a week of this, staffers at the customer company begin calling for software support as soon as they call for hardware support -- hoping that somehow fish's company will be able to help fix the problem.
The first day he's called out, the rep from fish's company watches the hardware tech run through his restart-can't-find-a-problem routine.
The next day, he's called out again -- and before the hardware tech gets there, he takes action of his own.
"Our rep slammed the keyboard completely through the console screen," fish reports. "Leaning back in the chair facing the console, he said to the vendor's tech as he arrived, 'Bet you find something wrong with it today.'
"The device was replaced, and our client wasn't billed since we caused the damage. Nor was my company billed. Problem resolved!
"Needless to say, that client wouldn't think of calling anyone but my firm for support after that incident."
Sharky doesn't support violence toward machines -- but hey, if it works, it works. Here's something else that works: Send me your true tale of IT life at sharky@computerworld.com. If Sharky uses it, you'll snag a snazzy Shark Tank shirt! You can also add comments by using the form at the bottom of this page.
See more Shark Tank stories at the Sharkives.
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