Industry


Ads by TechWords

See your link here


Preston Gralla's picture
Preston Gralla

Seeing Through Windows

Comcast confirms: We ban downloaders after 90 GB

Comcast has finally confirmed that it has a specific limit on the amount of data you're allowed to download before it will kick you off the service -- about 90 Gb. While that might seem plenty big, in fact, it could cause serious problems not too long from now.

As I've written before, Comcast has been blackballing big downloaders, even though it publishes no information that there is a downloading limit. Even its customer service representatives don't know that Comcast will kick off subscribers if they go over the undefined maximum.

The site GameDailyBiz managed to get a Comcast spokesman to reveal that limit --- the equivalent of 30,000 songs, 250,000 pictures or 13 million emails in a month. That adds up to about 90 GB, assuming that a song is about 3 MB.

No problem, you might think. Who, after all, will download 30,000 songs in a month?

But that ignores the real bandwidth hogger, and the future of the Internet --- video and software distribution. Video takes up enormous amounts of bandwidth, and that 90 GB limit won't seem so big soon. Neflix, for example, now offers a service that lets you stream movies to your PC. Watch half a dozen or more of those in a month, and you'll start making a dent in your limit.

People increasingly download HD movies as well. A typical HD movie weighs in at about 7 GB. Download half a dozen of those a month, and you're close to half your limit. Add that number to video streaming, and you're more halfway there.

Games increasingly are distributed online. A site like Steam distributes plenty of games online, such as Counter-Strike and others. And games each take up plenty of space as well.

All of a sudden, that 90 GB isn't so big any more. And that's just today. The future is clearly video and game distribution, which means much more video and games available online, and much more downloaded.

Comcast eventually is going to have to clearly publish its limits, although my guess is that eventually, it's going to have to do away with them altogether. The future is in unlimited bandwidth. ISPs that don't recognize that won't be around for the long term.

What People Are Saying

Comcast alternatives

Comcast recently bought our local cablevision. The first month the download speed was slightly higher and then it dropped to half of cablevision's speed. There are no alternatives. Comcast bought exclusive rights along with cablevision. DSL doesn't work in all areas. I tried to get it 2 years ago and they couldn't make it work because of my neighborhood's fiber optic phone lines. They could get a "ping" but no page would open.

I download a lot more than

I download a lot more than 90gb per month on my comcast. We watch our TV and movies streaming. I have never run into any problem in the past 5 years of comcast use. I think the issue is, folks who use file sharing or bittorrent, because while downloading you are also UPLOADING (bittorrent) a tonne of data. Granted the upload speed is 45KBPS but that's still a lot if you're sharing router time with your neighbours on comcast's system.

is the limit a life time

is the limit a life time limit or a monthly limit?

I have no problem with a

I have no problem with a company setting a limit to my use of their services, but I do expect it to be up front with that information. If Comcast is not telling their users that there is a monthly limit, then they are in the wrong, no matter what else is said or done. If the company does tell its users that there is a limit, then IMHO, no harm, no foul.

WRT to future use patterns, I strongly suspect that as broadband usage increases for things such as HD movies, etc., so will Comcast's limits. They will have to do so or they will lose customers right and left to those companies that do.

To the industry shill TNT

To the industry shill TNT (yes I'm resorting to name calling in my opening sentence):

What makes you judge & jury when it comes to incriminating legitimate users of an "unlimited" Internet service?

Comcast's policy has always been "unlimited - until you exceed an (earlier perceived) arbitrary limit". Now that we have a supposed hard number of that cap (90GB) we're identifying a serious problem with the service Comcast is providing.

Yes, the vast majority (80%?) will never come close to that limit but for those are are legally consuming content delivered via the Internet and Comcast has deemed itself the police of your Internet connection (in a sense it really is) and will "arrest" you for an unknown violation (read the Constitution and you should understand my analogy) I hope you can understand why people are upset and making this news.

Implying that those who reach or exceed the cap as doing something "illegal" and would only have to modify their behavior is preposterous and ludicrous. That's almost like going to the doctor with "It hurts when I do this" and he replies with "Don't do that. $20 please."

Expand your mind beyond what you feel it's limits are - "...I'm just a lot smarter than everybody else..."

Then revisit your comments before you actually hit the "Post" button.

The problem is not that

The problem is not that there is a limit. The problem is the customer is getting blindsided. Why not a simple meter the customer can view on their account page. (They do know where to go to manage their account don't they?) They manage to put on the home page all that other crud, why not a simple display bar. Don't tell me they don't know your IP address.

What if you download from Comcast instead of Netflix? Do they change the limit for that?

(My guess is not.) They will be encouraging you to download their on demand video, then ding you when you buy too much product? That doesn't seem to make much business sense, but then it's possible the left hand doesn't know what the right hand is doing.

For example, has anyone called Comcast Marketing and explained that after a customer buys a couple hundred dollars of product from them, their company will cut the customer off?

Those numbers have been

Those numbers have been around since this whole "invisicap" malarky began. Extrapolating from them is an exercise in trying to make news where there isn't any.

Honest people... THERE IS NO HARD CAP, invisible or otherwise. If you violate the cap, the chances are 99.9% you're violating the TOS. Just stop the behavior and you'll never have a problem. Comcast isn't going to say, "violate the TOS half the time, and you'll be okay."

The other side of not having a hard cap is that they're also saying, "if you keep your violation reasonable, we're going to look the other way."

This is a case of where subscribers really should be happy with the status quo. A hard cap would be considerably worse for everybody.

PS I have no official links to Comcast. I'm just a lot smarter than everybody else, apparently.