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"Can do" vs. "not my job" attitude when dealing with clients
2 comments- IT TOPICS:Management
Found a new law management practice blog today.
The blogger posted a good piece today on client service that is applicable, not just to law firms, but to anyone who is in a service position (such as most IT pros).
Good read on what not to do when dealing with clients (both internal and external, and yes, I deal with both) and how an organization that stresses the "can do" attitude when dealing with clients will have a big leg up over those that do not.
Don't let people take a "not my job" air in your firm or company.
With all of the news items, blog pieces, etc. on the poor service of the big telecommunications companies, you really have to wonder what their business model is and how companies can remain in business with such blatent disregard for their reason for being...their customers.
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