Nothing lasts forever, but a year and two weeks?..C'mon!
- TAGS:FiOS, kaput, modem. verizon
- IT TOPICS:Hardware
In February 2007, I signed up for FiOS as soon as it became available in my area. Liberating myself from the iron grip of my cable provider, I found this new fiber-optic wonder far exceeded my expectations.
Since the coax in my circa 1938 house was antediluvian, the Verizon tech had to install all new lines in my house. In order for FiOS to work, you need to use the Verizon provided Actiontec Mega Modem. A monster of a modem/router, this beast worked well - even though it was just for a year. Then, after just one year and two weeks, the modem simply died. One minuteĀ the entire family was online each doing our thing, the next...dead as in kaput.
I called Verizon and they confirmed my fears that the modem had come to an un-timely demise. They quickly ordered a new one for me and shipped it out UPS. That was on a Wednesday evening and the new modem arrived on Friday (not a moment too soon as we were starting to suffer withdrawal).
Anyway, when the next Verizon bill came, I noticed they charged me for the new modem. Apparently there's only a one year warranty on these things and I was just two weeks beyond getting a free replacement. It seemed like the modem waited for the warranty to expire and then -- expire. I hate when that happens - especially when it costs me $130 bucks.



