Now cut that out!
- TAGS:CD, remote access
- IT TOPICS:Data Center, Internet, Storage
This specialty hardware company has a store about 60 miles from headquarters, reports an IT pilot fish who supports the store's equipment remotely.
"They access our mainframe through the Internet," fish says. "In that store is an employee named Alice, who's gullible and a bit dense."
Fish has installed a new PC on the sales counter, so he's the one who handles the case when one of the salesmen there calls to complain that the programmable keys have stopped working.
That's not a crisis -- in fact, it's the kind of problem fish anticipated.
He tells the salesman to find the repair CD that fish left at the store, and insert it into the CD tray, so fish can resolve the problem remotely.
Once the fix is in, fish calls the salesman back to report success, and to tell him fish is about to eject the disk.
"I guess Alice walked in the room," says fish, "because he said, 'Hold on,' and I heard him tell her to go to the counter because I was going to send them a CD.
"As she watched the CD pop out, all she could say was 'wow!'"
Make Sharky say "wow" with your true tale of IT life. Send it to me at sharky@computerworld.com. I'll send you a stylish Shark shirt if I use it. Add your comments below, and read some great old tales in the Sharkives.
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