Oh sure, it was obvious to YOU...
- TAGS:telephone, troubleshooting
- IT TOPICS:Management, Networking
This pilot fish runs the IT department at a relatively small professional firm. Translation: Fish is responsible for anything with wires, including computers, servers, the Internet, switches, phones and the public-address system.
"One afternoon, I received a phone call from the head of our office, who is a partner in the company," fish says. "One of the other partners has complained that a client told him that our 800 phone number isn't working.
"I told him, 'I'll call you right back.'
"I hung up the phone, picked up my cell phone, called our 800 number and got our receptionist.
"Receptionist puts me through to the head of our office. 'I just checked,' I said. 'Our 800 number is working.'
"I'm always happy when I can put all my education, training and technical experience to work on a difficult problem."
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