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Mark Everett Hall's picture
Mark Everett Hall

Sanity as a Service

SaaS is not a market. It's just software.

"SaaS market will collapse in two years" reads one headline. "SaaS Market in Asia to Hit $1.16 Billion" reads another. "The State of the SaaS market as reflected by SaaScon" chimes in a blogger.

These are just from the first page of a Google search of "SaaS market" (in quotes, so the results only included items with the terms next to each other) that delivered 109,000 links. But, if you believe  Trisha Gross, CEO of Hubspan Inc. of Seattle, that 109,000 links are to something that doesn't really exist.

"SaaS is not a market," she argues. "There's a market for CRM, ERP, supply chain management, integration software and other markets, but not SaaS."

Hubspan offers software integration in a SaaS model that competes with on-premises software from the likes of Tibco and WebMethods.

Software as a service, Gross contends, is just a way to consume software in one of many true markets. Analysts, journalists, bloggers, and especially Salesforce.com with its 1-800-NO-Software and "End of Software" marketing mantra, have got it all wrong.

For one thing, Gross acknowledges, users can embrace SaaS one day and dump it later. But while they may drop the service, it's unlikely they'll jettison the software.

Gross says, "There may be a competitive advantage to moving the software behind the firewall."

Andrew Berry agrees. He's vice president of sales and marketing for Deposco Inc., a supply chain SaaS vendor in Alpharetta, Ga. According to Berry there are a number of reasons to move from the SaaS model to on-premises.

"There are business reasons you might want to move to on-premises," he says. He points to mergers as one incentive to change, especially if the acquiring company standardizes on an on-premises packaged application.

Like Gross, he says a company may change its model for consuming the software, but not the need for the software itself.

By this definition, then, SaaS is just a channel. If so, it's a unique one. Traditional channels, such as value-added resellers, took existing software packages, tweeked them a bit for a vertical market, and resold them. With SaaS, multi-tenant applications are unique to the vendor and designed specifically for the Web. Not quite the channel as we've known it.

Still, the argument is compelling and refreshing to hear. And it has implications for users, vendors and investors. That is, instead of SaaS vendors being measured against themselves, they should be compared in the same markets as their packaged app competitors, which would greatly diminish their relative size and importance. I'm not sure a lot of SaaS players and their backers would want to go down that road.

What People Are Saying

SaaS...a Market? Or a Market Advantage?

Interesting post, but we disagree on so many levels with the premise that SaaS is "just software." SaaS is not just a channel, it’s not just a way to consume software, and it’s not a delivery model. These are common misunderstandings by folks who have not walked a day in both the shoes of an on-premise provider and a SaaS provider. The differences are so great and yet so fundamental as to often be misunderstood.

I've discussed this topic more fully on my blog at http://www.compensationmanagement.com/.

Christopher Cabrera
President and CEO
Xactly Corporation

SaaS

As an employee of a SaaS company, I find the title of this post interesting. Yes, SaaS is software but there is also a market for SaaS solutions.

When evaluating solutions, SaaS solutions should be compared to other SaaS options as well as packaged software. With the current state of the economy, we are finding that more and more companies are opting for SaaS solutions because when they compare current packaged offerings with SaaS, they find the SaaS solution better suited for their needs.

One of the key benefits of SaaS over packaged software is that you can try SaaS before you buy. Either way, it is important for businesses to their homework when evaluating any software options.

More on SaaS

The goal SaaS should be to deliver the same or higher level of benefit at a different price point, level of service, and flexibility over traditional “behind the firewall” solution providers.

Salesforce.com did not create a new market; they simply delivered more value for dollar than Siebel, SAP, and others in a current market. You can define value in 50 ways but being SaaS did not create a new solution space for CRM, it was/is just a more effective way to deliver value faster than the solutions that were available.

Long-term market share growth in an established solution space, in our case Supply Chain Management, will drive investment from key partners and VCs over time. Why would you want to compare all the small fish in a market when the goal is to own market share? To measure true market share you must compare yourself to the market, not a sub-set based on your delivery model.

Disagree

SaaS players and their backers are bought in on their software delivery model/channel. The channel is relatively new, so $rev versus the total market is not large. If you are the leading provider in the channel and a majority of people in your market start consuming via that channel it will drive marketshare. This is the bet they're making and this is why comparing SaaS vendors vs one another makes sense.