This executive-floor user calls newbie pilot fish to complain that her monitor has mysteriously gone blank. Can fish help her recover what she was working on?

The floor above this server room is being renovated, and the construction guys upstairs have found a very efficient way of dealing with the debris.

This net admin pilot fish shares his last name with an engineer at his company, so it's no surprise when he receives an e-mail message from a high-ranking manager, thanking the engineers for their hard work. But fish figures this time he'll have a little fun.

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In one of the departments this pilot fish serves, there's a user whose laptop has more peripherals then USB ports. The obvious solution: Have him order a USB hub. What could go wrong with that plan?

User calls this help desk pilot fish, saying that he has deleted a file and needs it back. But that's about all he knows about it.

Pilot fish is fed up with manually dealing with backup problems -- resetting the daemons database and replacing the tape in the autoloader before he can rerun a failed backup. Fortunately, it looks like there's a simple solution.

Net admin pilot fish is walking through the office one day when he comes across a user who's on the phone -- and screaming at a support tech halfway across the country.

Newly hired networking pilot fish is tasked by the almost-as-new IT director with helping to create a cohesive network for the company's 14 remote sites -- and that's no small task.

IT support pilot fish gets a request to install a local printer for one user -- something corporate policy discourages. But that doesn't mean it's completely out of the question.

This pilot fish supports a medical database program that's used by customers all over the country. But when one customer needs a sudden bug-fix update, everything goes well -- at first.

User's brand-new laptop keeps going into standby mode at random, and it's only after local techs have replaced parts, updated the BIOS and tried everything else they can think of that someone notices a curious phenomenon.

Some of the servers in this data center are running applications that have memory leaks -- and the only way to avert a major crash is to reboot them regularly.

This otherwise-excellent IT manager has one big problem: He has a habit of tearing his employees' work apart in front of the entire office.

Sysadmin pilot fish is working at home when he gets a trouble ticket logged the night before about a printing problem at a location 10 miles away, logged at a help desk 300 miles away, with a return phone number 40 miles away.

IT contractor pilot fish is working at a company where change management is taken very seriously -- and the guy in charge of it makes sure there are big, sharp teeth behind the change management process.