Sharky's Most Recent Posts

Contract IT pilot fish gets an urgent call to head for a medical clinic because the network is down. But the LAN is working fine -- it seems to be the clinic's Internet that's out.

Support tech pilot fish receives a trouble ticket about a multifunction printer that will only scan documents in landscape mode -- never portrait. That should require nothing more than a quick change in the device's settings, right?

Corporate-level support pilot fish gets a call from a user who's having trouble logging in to a particular application -- he has just changed his password, but the new one isn't working. But with such a simple process, how could he get it wrong?

This pilot fish works for a company that provides IT services to city governments -- which is a great business, except in cases where the client is a long drive away and has constant, inexplicable problems.

Pilot fish goes to work for a dot-com that really needs help -- the executives are complaining about how unreliable their phone system is, along with uptime issues in the server room.

It's more than a few years back, and this IT pilot fish has the on-call beeper for the weekend -- which really isn't necessary, because he doesn't get a call all weekend. But oh, on Monday morning...

User at this government agency calls IT pilot fish, saying that she needs to be able to access a particular website for a project she's doing with another agency. But that isn't as easy as it sounds.

The company where this pilot fish has just upgraded to a new email service, but one sales executive is having trouble -- and not being very technical, he has his wife call IT to ask for help in getting him logged in.

This IT boss pilot fish has a full plate at the moment with a large project rollout effort and a batch of high-priced consultants onsite along with the usual IT issues ... and then there's the drilling.

This pilot fish's company has a standard questionnaire for handling performance issues. But one otherwise helpful user seems just a little unclear on, well, something.

This IT boss pilot fish works for a small company, and his boss likes to keep certain problems inside the family -- such as his smartphone, for which he refuses to call the vendor when there are problems.

This data warehouse manager pilot fish is responsible for a set of vital reports that are run every night and delivered by email to his company's top execs, from the CEO on down. So when he gets a call at 5 a.m., he gets right on the problem.

Support pilot fish is tasked with replacing a phone because a professor at the local college can't hear his voicemail -- and his boss tells fish to make sure it's one of the new digital phones because of the prof's hearing aid.

Pilot fish's job is to serve as a roaming IT tech for this big company, going wherever he's needed -- and this time that means the office of a chain-smoking salesman with PC problems.

Teachers at this elementary school are getting their own work computers for the first time, and the first task at hand is getting them to create a password -- one they can remember and no one else will guess.