Pilot fish at this software company is helping the marketing team plan a user conference. And the networking requirements are very impressive: Each demo machine must have full Internet speed.

IT pilot fish is testing a new Web site built using an agile methodology. And how's this new development style working out?

Pilot fish gets a new job where one of her first jobs is to design a database-oriented application. But when it comes to implementing it, there are problems.

It's near the end of a month-long user acceptance test for a very big customer of this financial software vendor, and things are going well -- until one afternoon.

This company has about 50 Wi-Fi phones, and users really seem to like them. But for one of the less savvy — and more irritable — users, the learning curve is a bit steep ...

It's the weekend of a big system upgrade for this not-so-big company, and the hired-gun consultant is confident everything will go off without a hitch. ...

Request comes to pilot fish to provide employee data for the companywide address book. That's no big deal. Time to code: 60 minutes. Affected employees: 8,000. Now flash forward two years ...

Pilot fish has an urgent problem: There's a major system outage, and it needs to be escalated at once to support Team A. But the outage has knocked out the automated alarm monitoring system.

The vendor of this e-mail firewall system is exceptionally good at following through on cases until they’re resolved. But global support is based in Eastern Europe -- which causes complications.

Support pilot fish at a small vendor gets a call from a customer who tells fish that the server in his lumberyard is making a whirring noise. ...

Consultant pilot fish is hired by a big financial services company to install a new, faster network using point-to-point circuits. And things mostly go just fine — except at one branch office.

Pilot fish is assigned to install an auditing application on a secretary's PC, so he calls to see if the user is at her desk — but she doesn't answer, and the call rolls over to the next secretary.

Pilot fish is hired by a small company that does work for a larger IT vendor. She's assigned to be the contact person dealing with this vendor on a job that's already in progress -- though no one seems to know what it is.

Pilot fish is at his tax consultant's office and discovers he needs to access the Internet, so he connects to the first unsecured wireless network he finds. Then he realizes what that means.

User comes to this pilot fish with 100 pages of hard copy that he needs to e-mail to a client -- which shouldn't be a big problem. ...