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Mike Elgan's picture
Mike Elgan

The World Is My Office

Should Wi-Fi airlines allow Skype?

SANTA BARBARA, CALIF. -- Major U.S. airlines are adding in-flight WiFi service this year, but will block VoIP services like Skype. And they're not answering the big question: Will they eventually figure out a way to let people to make VoIP phone calls over those WiFi connections? Should they?

American Airlines has already started installing the equipment, and plans offer WiFi service on cross country flights. If it's a success (and it will be), they'll roll it out to the rest of the fleet. American has already announced that they'll block any attempted VoIP traffic, but has left the door open to change their minds later.

Southwest has taken a similar position -- it currently plans to block VoIP service, but could add it in the future. The technology Southwest is installing even allows cell phone calls, but the airline is blocking that also and, in any event, it's against FAA regulations.

The problem is that everybody loves yakking on cell phones, but hates it when somebody else is doing it. And that's why the airlines are banning VoIP.

You can use your cell phone or VoIP on busses and trains -- why not airplanes?

Should the airlines allow "talking sections" or calls in Business Class only? Should they schedule VoIP-friendly flights?

Or should they ban calls on all flights and forever?

What People Are Saying

http://www.ooVoo.com

Airline should atleast allow VoIP in Business Class. Business should be for Business. I think for the most part people are respectful of others around them and the times we notice loud talking on a cell phone or something to that nature, is because its cutting into our personal activities or conversations. For example on the subway, I could care less about a loud talker but at dinner I get pissed when my boyfriend and I are constantly distracted by some kid getting text messages at the table behind us. I think that on people would use services like Skype or ooVoo (a client I represent) in a respectful, quiet manner on an airplane. Here's too hoping for a very interactive plane ride in the future.

Wi-Fi

Wi-Fi is hyphenated...

Ban it until...

For my money, I'd say block Skype (and others) until phone users learn to speak in a normal conversational tone, instead of shouting. Yes, people can use their cell phones on the train, and if you read the monthly newsletter from Metra (the Chicago-area train system) you'll find that the most common complaint is people who talk on their cell phones at such a volume that everyone in the car can hear the entire conversation.

This all extends beyond cell phones, of course. We as a society seem to have forgotten the difference between the "indoor" and "outdoor" voices we were (or should have been) taught as little kids. I remember reading several years ago of two American businessmen who were visiting their company office in Tokyo and proceeded to disrupt everyone because they talked loudly to each other across a distance of several cubicles.

People will do it anyway

It is simple to circumvent this by using a VPN tunnel, either IPSec, PPTP or HTTPS. There is no way for packet filtering software to discern what is valid business data vs. VOIP traffic going over those encrypted links.

So unless they ban talking on the plane, they won't be able to stop VOIP.

Watch out for Skype subversion

The airlines need to be careful when they try to block Skype. It is very aggressive in trying to find a way through firewalls, using non-standard ports and protocols. There is considerable controversy about whether a supposedly reputable user program should be trying to subvert network administration decisions.