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So long CompuServe, nice to have known you

If you were lucky enough, as I was, to go to a technically-advanced school or work for a high-technology company in the 70s and 80s, you had Internet access. For most of us though the only way we had to go online was via an online service like CompuServe. Recently, after 30-years of service, CompuServe closed down. I'll miss it.

I was fortunate to be on the Internet starting in the late 70s, when I was at school, West Virginia University, and later at my jobs at Goddard Space Flight Center. But, when I was at home, I had to use a 300-baud Hayes modem like everyone else in those days to go online. So, I became an early user of online services And, by the early 90s, I was writing a column about them for Computer Shopper, back in the days when that publication was a 1,000+ page giant on magazine stands.

In those days, everything that we now think of as being part of the Web, was only available in far smaller, text-based portions on online services like AOL, BIX, CompuServe, Delphi, GEnie, and Prodigy. Today, only AOL remains in a form that any time-traveling user from 1992 would recognize.

I liked all these services. Well almost all, it was never easy to warm up to Prodigy with its slower than slow speeds even by 1200-baud bound standards and its clunky interface. But, of all them, I liked CompuServe the best.

Long before social networks like Facebook and Twitter enabled us to keep in touch with each other, many of us were being talking with each other all the time on CompuServe's Forums. To this day, I think CIS' (CompuServe Information Service) Forums were the best online discussion areas I ever had the pleasure of using.

In no small-part that was because while the online software itself usually worked well, it had an open API (Application Programming Interface) so that you could use off-line readers like TAPCIS and Golden Compass. These made it possible to maximize your online conversations without running up huge telephone and online service connection bills.

One of the invisible changes that the early 90s' switchover from online services to the Internet brought was the end of hourly connect time charges. If you didn't watch out, you could easily run up hundreds of dollars in connect charges a month. CompuServe made it possible for savvy users to get the most from the service for the least amount of bucks.

Today, the Internet is much cheaper than the online services ever were. And, you can do things with the Internet, like watch televised baseball; play elaborate games and video-conference, that we never dreamed of in those days. You know, though, both then and now I get more done and more pleasure out of 'talking' with people online in e-mail and in online discussion groups.

So, good-bye CompuServe, your day is done, but your core virtue, enabling people to form communities and make and maintain friendships over the miles, remains in a thousand different forms today.

This is 72441,464 signing off for the last time.

What People Are Saying

Everything's better now -- NOT.

Most things Yes, but everything? No.

Of course Compuserve, Genie, etc. had to go -- their business model, compared to the open internet -- was less content at a higher price -- something even the slowest of us figured out eventually.

But the early online had at least one virtue we've since lost and that is one of *concentration*. User communities were far fewer then and you could usually make contact with anyone involved with X in just a few forums, where a few was often just 1, 2, or 3. And the users who were there really _wanted_ to be there because being there wasn't free. There's now ever more and more but it's all rather comparatively diluted and in some ways harder to access.

Win some, lose some. (Not that I would want to go back).

Introducing such a topic

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Bayrakçı

Wow, this really takes me

Wow, this really takes me back. Was a member for about 10 years. I haven't been on there since about 1995 and I still remember my userid (all octal digits of course). Was definitely the place to go for support forums, and Microware OS-9 support. I did use Delphi for Internet access though, much easier for FTP and Gopher than Compuserve (IMHO).

72240,134

Oh yeah...

I remember getting my CompuServe account. 300 baud, $8/hour. Wow. I swound like a cliche'.

"And I was happy to get it!"

Cisop & HMI

My "autonav" programme for Compuserve was "Cisop", a set of scripts for the DOS Crosstalk commumnications app. Much the same as TapCIS or whatever that other app I used later was called. And once they moved to the disaster that was the "Host Micro Interface" system, I ended up using WinCIM/DOS-CIM a lot.

Not recognizing the internet was only one of a multitude of boneheaded decisions on the part of CS management. HMI was another; too slow, too buggy, and too late. By the time HMI got anywhere near usable, HTML was already surpassing it. The height of stupidity was when they would convert support forums for platforms like Comodore64 to HMI-only forums, considering that HMI was not available for those systems!

One rather cynical post on the old WordPerfect forum pointed out how ironic it was that CIS, as a company that built themselves up on a text-based interface, made a headlong rush to binary APIs just when the web was growing on top of HTML, a text-based system.

former CIS account 73230,1030

exiting CIS

Actually, I also forgot what I had said when I finally left CIS. It was some time in the first year after the AOL buyout. I had looked at the "Compuserve 2000" application, and recognized it as nothing more than a re-badged AOL installer. When I cancelled my account, the rep asked why I was cancelling. I said "Because you're turning into AOL." When he suggested I should try out the Compuserve2000 app, that's when I said "that was what finally convinced me you were turning into AOL!". He didn't have much to say after that.

CIS became irrelevant once AOL bought them. I think they should just kill the brand entirely.

73230,1030

All I know about Compuserve

Was that Rush Limbaugh used to do ads for them on his show. You couldn't pay me to use Compuserve after that.

Memories

Reading your article recalled many similarly fond memories. I'd forgotten about TAPCIS, for example, but I spent a lot of time using it so many years ago.

I think I tried using Prodigy and I know I used AOL with those trials that got me a free or nearly free computer. They both were terrible -- each in its own way. I constantly chafed at being boxed in by such services, though.

I like the new Internet, generally, and I'd be horrified to return to dial-up, but it was great to access such things so long ago -- they were the best we had.

Great post - wish you would have mentioned The Source

Steven -

Excellent post about the death of yet another good technology. I often wonder why we get sentimental about the demise of technologies like CompuServe. After all, it's not like it's your pet rabbit dying. Alas, it pulls some emotional heartstring for me too. I was a big fan of CompuServe, BIX, The Well, Delphi and shockingly even the consumer-friendly but enthusiast-avoided Prodigy.

The key to the demise is that 1) they were clearly too early for major adoption - most people didn't even know what a modem was in the mid-1980s and 2) it was no longer merely important to offer gateways to the Internet when one could hop on the Internet itself with lower costs.

It would be great to write a pre-history of the consumer-facing Internet featuring the services that paved the way. Hopefully, you can mention The Source - which happened to be my first job out of college.

John

Online Services

I've actually given some thought to writing a book about the online services, along with my still on the shelf history of CIX (Commercial Internet Exchange), which is what legally started us on the way to the Internet that we know today

Unfortunately, I just can't see enough $s for the time it would take to do either job right.

Steven