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Social networking: Driving teams apart

Facebook is no substitute for face to face - and can have a negative effect on the social development of teams. So says Matt, a network engineer for a large financial services firm. I spoke with Matt today by phone, on using social networks for group team building. Matt is in his late '20s:

"We don’t really use those social networking tools [like Facebook]. We’ve played around with those things but we find that it disconnects people from one another. We don’t want that disconnection.

You see people that text message a lot. They like text messaging because they can get their point across, but they don’t have to be attentive to your response. That to us is akin to throwing it over the wall or pushing it off on someone else. We want two-way communication. Some of that we can use when appropriate but there’s a big concern about it distracting us.

I’ve done my fare share of text messaging but from an internal aspect on how we communicate it’s sometimes the high-tech solutions that actually drive people apart.

The whole reason for Facebook is so that you don’t have to keep up with your friends on a one-on-one basis. I don’t know if that makes people closer or if it just makes them feel closer.”

Other organizations are also struggling with the role social networking tools can play - or not play - in developing corporate team relationships.

What are your thoughts? Do you agree with Matt?

What People Are Saying

Social Networking and global teams

I work with global teams who do not have the luxury of meeting face-to-face. Social media whther it is Facebook or another equivelant tool is helpful in allowing them to get to know one another's style and personal life a bit. One team has team members in California, Hawaii, Indiana, Cork Ireland and Mombai India. Setting up a "real-time" meeting means someone is inconvenienced as time zones are so varied. But if someone is connected at 7am she can have a conversation with the India team and be able to start from where they left off.

So, if face-to-face can occur, I agree it is better but when teams go global social media is the only way to build relationships.

Dr. Margery Mayer
margery.mayer@the4views.com

Nope.

For business purposes, I strongly prefer text messaging and other means that leave a "paper" trail. "Corporate team relationships" and "voice" (and do you really think folks aren't tuning out on calls, especially conference calls?) have nothing on being able to prove who said what and what was agreed upon. And that's true I suppose even if you aren't a remote worker, as I am. Remote workers... let's just say if we had to wait for 'face to face" interaction, not a whole lot would get done between annual corporate retreats.

As for avoidance being the "whole reason" for social use of Facebook, bosh. I use it for what it is -- the digital equivalent of a friendly chirp to the other prairie dogs in my life. Do I need a personal memo from my friend in grad school when she manages to catch a few hours off for nonrequired reading? No, but I love seeing her update and knowing that for a moment at least she's having a sanity break. When it's time to catch up, we'll catch up.

Sorry Matt hasn't found a way to integrate the tech into his life in a helpful way, but don't assume we're all at sea on this stuff.