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The NASDAQ exchange has revealed that a software SNAFU spoiled the Facebook (NASDAQ:FB) IPO. The problems caused stock price quotes to be unavailable and orders to be canceled. In the end, $FB closed only just above the offer price, but there's some dispute over whether this failure to pop was caused by the glitch. In IT Blogwatch, bloggers ponder poor system design.

This pilot fish's company has a standard questionnaire for handling performance issues. But one otherwise helpful user seems just a little unclear on, well, something.

This vendor provides bookkeeping software for law firms, and the support calls are mostly from support staff with technical environment issues. Sometimes, though, an actual lawyer gets involved.

Call from a client wakes up this IT pilot fish in the middle of the night: A key application won't start, and it needs fixing, pronto. Turns out SQL Server is seriously borked -- but that's not the only problem.

Once upon a time Firefox pointed the way towards the future of browsers --- it was faster, more innovative, and more feature-rich than the competition. That's no longer the case. Firefox 11 shows that the glory days of Firefox are over.

Here are a few takeaways, interesting comments and other tidbits from the Predictive Analytics World conference.

This team doing a major software upgrade of HR and financial software for this county government, complete with a weekend-long schedule and a consultant to help with the complex upgrade process -- and it turns out to be a very long process.

While this pilot fish is upgrading a customer's CRM software, he discovers he needs to use the old Hayes-modem command comma and pound-sign characters to properly route telephone calls to specific voice-message boxes.

If you deal with data, you'll likely find some of these tools and tips of interest -- whether or not you're a journalist.

Here comes Microsoft Office for the iPad. Microsoft (NASDAQ:MSFT) appears to deny that it's close to release on the Apple (NASDAQ:AAPL) tablet, but in IT Blogwatch, bloggers conclude that all is not as it may seem.

Software innovation on PCs is dead, killed by the iPad and Android, Apple CEO Tim Cook claims. He adds that tablets will outsell PCs and Macs, although didn't give a date for when that will happen.

A group of six academic researchers have concluded that real-world RSA encryption keys are riskier than Diffie-Hellman-based ones. It seems that some of the random numbers used to generate them weren't, errm, random. In IT Blogwatch, bloggers wonder if the sky is falling.

Here are 21 battle-tested tips from the negotiating teams at the Guardian Life Insurance Co., Fox Entertainment Group and others.

When information about Windows on ARM (WOA) was released last week, one important detail was overlooked -- in essence, each WOA device will require its own customized version, including drivers and firmware, unlike the Windows on PCs. While it may seem as if this might lead to fragmentation as on Android, that won't happen with WOA.

Whitney Houston's cause of death was hinted at on Twitter, it seems, supporting the rumor that she drowned. And it happened more than 40 minutes before the mainstream media picked up the story. In IT Blogwatch, bloggers mourn the sad loss of a great talent, but are fascinated by our brave, new, interconnected world. Not to mention: Debunking the "no melt of Himalayan glaciers" canard...